Escape Clause
More connections to external systems and data interchange mean more possible errors. Most connections avoid errors by encoding data being sent, so it comes out unchanged.
Sometimes it is safer to change the actual data, which Big Business does automatically. Say you use Send Attachments to email a document called Dave's Buying Advice.pdf.
You might guess that Big Business would replace Spaces but what about Apostrophe? The file name for the attachment might be Dave_s_Buying_Advice.pdf, just to be safe.
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