Overview:

This page provides detailed information about the policies we aim to fulfill. As a matter of practice we may exceed these aims to ensure your satisfaction.

Products:

We offer downloadable software, online documentation, and person-to-person service via phone and email.

Purchases:

To purchase our products, please contact us via phone or email. We accept credit cards.

Protection:

BigBusiness includes 90 days of Buyer's Protection, making a new major version a free Upgrade for new purchases or a trade-up for Upgrades within the last 90 days.

Prorated:

Big Business offers one year of prorated Upgrade pricing, making a new major version a half-price Upgrade within half a year, or three-quarter-price price Upgrade with three-quarters of a year.

Returns:

We offer an unconditional 30-day money-back guarantee on all purchases.

Support:

One year of Support is included with New purchases and available with Upgrade purchases. Renewals are available from date of expiry.

Updates:

Updates are new minor versions that provide improvements to Big Business within a current major version. Updates are covered by Support.

Upgrades:

Upgrades are new versions at discounted pricing. Upgrades are new major versions using new Database components.