BigCommerce Order Status
BigCommerce Connect automatically connects Big Business to the ecommerce system, BigCommerce. It uses the Order Status in BigCommerce to find new orders to process. Then, it changes the Order Status in BigCommerce to avoid duplication. For example, a typical setting might be to get new orders that are "Awaiting Fulfillment" and switch them to "Awaiting Shipment" or "Completed".
This Solution lists Order Status descriptions copied from BigCommerce Help. (6859)
Pending — customer started the checkout process but did not complete it. Incomplete orders are assigned a "Pending" status and can be found under the More tab in the View Orders screen.
Awaiting Payment — customer has completed the checkout process, but payment has yet to be confirmed. Authorize only transactions that are not yet captured have this status.
Awaiting Fulfillment — customer has completed the checkout process and payment has been confirmed
Awaiting Shipment — order has been pulled and packaged and is awaiting collection from a shipping provider
Awaiting Pickup — order has been packaged and is awaiting customer pickup from a seller-specified location
Partially Shipped — only some items in the order have been shipped, due to some products being pre-order only or other reasons
Completed — order has been shipped/picked up, and receipt is confirmed; client has paid for their digital product, and their file(s) are available for download
Shipped — order has been shipped, but receipt has not been confirmed; seller has used the Ship Items action. A listing of all orders with a "Shipped" status can be found under the More tab of the View Orders screen.
Cancelled — seller has canceled an order, due to a stock inconsistency or other reasons. Stock levels will automatically update depending on your Inventory Settings. Cancelling an order will not refund the order.
Declined — seller has marked the order as declined for lack of manual payment, or other reasons
Refunded — seller has used the Refund action. A listing of all orders with a "Refunded" status can be found under the More tab of the View Orders screen.
Disputed — customer has initiated a dispute resolution process for the PayPal transaction that paid for the order
Verification Required — order on hold while some aspect (e.g. tax-exempt documentation) needs to be manually confirmed. Orders with this status must be updated manually. Capturing funds or other order actions will not automatically update the status of an order marked Verification Required.
Partially Refunded — seller has partially refunded the order
Email Statements
Emailing Statements is being added as a customization. To start, an Email Statements checkbox has been added to the Contact window that appears from Additional Contacts. This lets you set a recipient. (6979)
Screen Cleanup
There are a lot of options for icons, backgrounds, and resizing of windows in Big Business. Often there is a combination of setttings that does not display optimally. If you run into one, please let us know. Sometimes it is fixed by resetting. Sometimes it needs cleanup.
This Solution will detail changes as needed. (7033)
Big Business 13.13 cleans up Contact Roles and B2B options on Contacts.
Big Business 13.12 fixes Column headers on Invoice with backgrounds off and Connect Settings windows with backgrounds off.
Big Business 12.30 fixes System Font Sizing which was tested on Quote tab.
Big Business 12.17 starts to correct display anomalies that remained unchanged while Big Business 11 and Big Business 12 were being updated concurrently.
Ecwid Error
Ecwid Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.
Big Business requires that you map IDs (error pictured).
This Solution provides details. (7073)
For example, Ecwid Connect requires that you map IDs. This is done for you when you choose Automatic or create a new Mapping.
If you have an older mapping from a previous version, or you edit the mapping to not include IDs, or there is a problem with alignment, you may get this error.
It is also possible to get errors as JSON. Please contact support@bigbusiness.com for help.
Contact Roles
Big Business includes Contacts which are linked to Customers or Vendors to handle a few basic functions:
• you can list Ship-To Addresses for a customer for easy selection
• you can list Email Addresses for a customer for easy sending of PDF's
Contact Roles are checkboxes that let you set a Contact as:
• Refundee - to set a Mailing Address for Refund Checks
• Email Statements - to set an Email Address for Emailing Statements
(7175)
Ecwid Fields
Big Business 14 updates Ecwid Fields. Ecwid Connect is an add-on for Big Business that lets it get Customers and Orders automatically or on demand from Ecwid Ecommerce.
Automatic settings are updated. If you have custom Mappings saved, you will need to re-create them. This Solution provides details. (7176)
Automatic settings for Import Customers and Import Orders are updated. If you use custom Mappings, please re-create them if you want to use new fields.
Custom Mappings are usually created by opening a built-in mapping like Import Orders As Sales Orders, adding any extra Fields you need, and then clicking Save As...
Banks List
Bank Accounts are Accounts with special status and features including:
• they are protected
• they work with Banking tools
• they do not work with Accounting tools
(7177)
Chapter 74 Barcodes
Big Business has options for using Barcodes, including:
• Alternate Item Codes for matching preprinted Barcodes like UPC's
• printing Barcodes on built-in forms
• printing Barcodes on Custom Forms
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