Chapter 72 BigCommerce Connect

BigCommerce Connect makes it easy to connect and share data with the ecommerce solution, BigCommerce. This chapter describes BigCommerce Connect tools and features, which are found in System toolbar and tools. (6948)


  BigCommerce Overview

This Solution describes the Bigcommerce Add-On. (6514)


  BigCommerce Connect

BigCommerce Connect automatically connects Big Business to your BigCommerce store. Fully automatic and fully customizable, BigCommerce Connect lets you get new customers and orders as they come in, or in batches when you are ready to process. With additional setup, you can add and update items and customers, set customer-specific pricing, and more.

This Solution provides details. (6809)


  Bigcommerce: Product Categories

Bigcommerce uses Product Categories and requires these be set to create new Products--making them easier for customers to find.

This Solution describes this feature of the Bigcommerce Add-On. (6550)


  BigCommerce Registration

This Solution describes registering BigCommerce Connect. (6512)


  Bigcommerce: Account Details

This Solution describes entries for Bigcommerce Settings. (6510)


  Bigcommerce Settings

This Solution describes entries for Bigcommerce Settings. (6511)


  BigCommerce API

BigCommerce Connect allows Big Business to connect and share data with the ecommerce solution, BigCommerce. To connect Big Business needs an API Token which you create in your BigCommerce Dashobard and copy into Big Business.

This Solution describes creating an API Account with BigCommerce. (6947)


  Bigcommerce: Notifications

This Solution describes Notificiations from the Bigcommerce Add-On. (6513)


  New Fields on Imports

Big Business 9 adds new fields for Imports, including:
To combine separate First Name and Last Name entries:
• Add Billing Name
• Add Shipping Name
• Add Customer Listing

To combine Item Descriptions:
• Add Item Code
• Add Description 1
• Add Description 2

This Solution describes this option. (6516)


  Import Now

The Import window lets you view, edit, and save Import Settings that can be used by automatic imports, connections to external API's, and the built-in Web API, later.

The Import window can also perform an import, now. When you click the Import button, Big Business may display a confimation dialog asking you to confirm that you want to import now.

This Solution provides details. (6552)


  Add Fields

Add Fields are included on Imports where you might need:
To combine separate First Name and Last Name entries:
• Add Billing Name
• Add Shipping Name
• Add Customer Listing

To combine Item Descriptions:
• Add Item Code
• Add Description 1
• Add Description 2

To combine fields used to create unique Customer Codes:
• Add Customer Code
• Add Customer Lookup

This Solution describes this opt


  BigCommerce Error

BigCommerce Connect lets you connect to BigCommerce from Big Business. This can be automatic, such as getting new Orders real-time. It can also be interactive, such getting Categories to put on an new Item that will be uploaded.

If you encounter errors with one part (Orders are coming in but you cannot select a Category for a new Item), you may need to update the program giving you errors (in t


  Update Products

Update Products is the Mapping for copying Items in Big Business to Products in BigCommerce.

Once set, you can click Upload on the Items Search to instantly create or update Products in BigCommerce.

This Solution provides details. (6812)


  BigCommerce Order Status

BigCommerce Connect automatically connects Big Business to the ecommerce system, BigCommerce. It uses the Order Status in BigCommerce to find new orders to process. Then, it changes the Order Status in BigCommerce to avoid duplication. For example, a typical setting might be to get new orders that are "Awaiting Fulfillment" and switch them to "Awaiting Shipment" or "Completed".

This Solution li


  Ebay Orders

Ebay orders coming through BigCommerce are tricky because are handled as Guest. This means they don't have Customer ID that you can use for Customer Code in Big Business.

This Solution provides options. (6915)


  B2B Overview

Business-to-business (B2B) ecommerce presents several challenges such as:
• giving customers access to your web store
• giving customers their pricing
• giving employees access to make changes

This Solution describes B2B Add-On features. (6540)


  B2B Access

Access to business-to business (B2B) e-commerce functions is set on the Employee Card, on the Secure Web tab. Granting access lets the employee use credentials (securely stored API keys) to perform a task, like clicking a button in Big Business to automatically create a Customer in your online store.

This Solution provides details. (6546)


  B2B Customers

For business-to business (B2B) e-commerce, Big Business creates and updates Customers in your web store from Additional Contacts in Big Business. This makes it easy to:
• give customers access to your web store from more than one email address
• give customers their pricing
• give employees access to make changes

This Solution provides details. (6542)


  B2B Items

For business-to business (B2B) e-commerce, Big Business creates and updates Items in your web store. This makes it easy to:
• enter (or import) Item details once, minimizing errors
• automatically update Items' stock levels, prices, etc. in your web store
• give employees access to make changes to Items' attributes

This Solution provides details. (6542)


  B2B: Custom Fields

The B2B function in Big Business includes 66 additional Custom Fields for Items for uploading to your web store.

This Solution describes their use. (6269)