Startup Interruptions
During startup, Big Business evaluates available memory and arranges for its efficient use. A variety of lists are loaded and a maximum number of open windows determined. Even after a Toolbar appears, Big Business may still be arranging memory, particularly if it is in short supply.
Interrupting this startup may generate the following messages:
• Out of Memory, Quit Big Business as soon as possible
• You may only have one window open at a time (3426)
The optimal amount of memory for Big Business increases as the size of your data file--number of Customers, Items, Vendors, etc.--increases. If during startup Big Business does not have an optimal amount of available memory, it may take significantly longer to arrange available memory for use.
The Toolbar may appear before startup operations are complete and it is possible to interrupt startup and receive the following messages:
• Out of Memory, Quit Big Business as soon as possible
• You may only have one window open at a time
If you allow Big Business adequate time to complete startup, you will not encounter these messages.
Ideally, however, you would remedy this problem by adding more memory to the computer or reducing contention for existing memory by reducing the number of other services and applications running.
Import Errors
Big Business Imports check for errors, such as missing or mismatched data. Because you may be importing hundreds or thousands of entries, if there are any errors from an Import, you will have the option to save them as a text file for review.
This Solution provides examples. (6522)
Big Business Imports check for errors, such as missing or mismatched data. Because you may be importing hundreds or thousands of entries, if there are errors from an Import, you will have the option to save them as a text file for review.
Click Save and save the error file to a convenient location such as your Desktop. Open the file in your favorite text or word-processing program to review.
Each Error is reported on a new line and gives a simple explanation of the problem and outcome. Here are some examples, where _____ is the imported entry:
_____ found more than one Customer Listing match; using first match.
_____ found more than one match; attempting to update first match only.
Customer: _____ found more than one match; attempting to update first match only.
Date (_____) was invalid and could not be added.
Exchange Rate (_____) was invalid and could not be added.
Invalid Alert
Invalid is an error indicating a required entry is missing or not valid, such as not having a Customer on an Invoice.
This Solution provides details. (6523)
Invalid is an error indicating a required entry is missing or not valid, such as not having a Customer on an Invoice.
Some required entries are essential to the transaction. For an Invoice, these are Customer, Date, and Terms. And there are many more that may be optionally required, set by Preferences such as Credit Verification, Sell Into Negative Inventory, or Department Mandatory.
When Invalid applies to Line Items, such as Entry Verification for Warehouses (pictured), the first error is reported. If you correct the first error, then the second error may be reported.
Reported Alert
Reported indicates a message that would normally be displayed as an Error dialog. For Imports or other automated tasks, "Reported (6524)" tells you that the source of the message may be the Database, a Component or Plugin, or the Operating System.
This Solution provides an example. (6524)
Reported indicates a message that would normally be displayed as an Error dialog. For Imports or other automated tasks, "Reported (6524)" tells you that the source of the message may be the Database, a Component or Plugin, or the Operating System.
As an example, a problem saving to disk would show "Reported (6524)" as its source and may generate several texts, such as:
[1046] Cannot save record...
[1153] Not enough temporary space...
and so on.
Asserted Alert
Asserted indicates a message that would normally be displayed as an Assertion dialog. For Imports or other automated tasks, "Asserted (6525)" tells you that the source of the message is Big Business.
This Solution provides details. (6525)
Asserted indicates a message that would normally be displayed as an Assertion dialog. For Imports or other automated tasks, "Asserted (6525)" tells you that the source of the message is Big Business.
An Assertion warns of an unexpected condition. There are a few hundred assertions in Big Business. If you encounter an Assertion it is best to contact Support. Email the exact text or a screen shot to support@bigbusiness.com.
Since an Assertion is an unexpected condition, the results may be unexpected. If the operation completes any resulting entries should be double-checked for completeness and accuracy.
Confirmed Alert
Confirmed indicates a question that would normally be displayed as a dialog. For Imports or other automated tasks, "Confirmed (6526)" tells you that the source of the message is Big Business and that a default choice was automatically selected.
This Solution provides an example. (6526)
Confirmed indicates a question that would normally be displayed as a dialog. For Imports or other automated tasks, "Confirmed (6526)" tells you that the source of the message is Big Business and that a default choice was automatically selected.
Big Business includes a few hundred confirmations--whether you want to use quoted pricing, automatically update costs, and so on.
When you see Confirmed as the source of a message you can decide if you need to follow up. If the question is about quoted pricing, this means your Preferences are set to check Quotes for special pricing. The Confirmed message also tells you that the default choice was used--in this example Regular Price.
Conformed Alert
Conformed indicates a message from an Import or other automated task where the data was changed. "Conformed (6527)" tells you that the source of the message is Big Business.
This Solution provides an example. (6527)
Conformed indicates a message from an Import or other automated task where the data was changed. "Conformed (6527)" tells you that the source of the message is Big Business.
Typical messages are that an entry was too long to fit,or that an invalid date was replaced with the current date.
In this example, "date_created" was mis-mapped to the Sales Order Number (SONo) field which holds only ten characters. The resulting exceptions include the original data for reference (line 14, line 18, etc.) and repeat for each line item processed.
When mapped, Sales Order Number is used to group line items into orders. So, the original "date_created" is included in the API Response to identify each order (line 5, line 23). And, the resulting "SONo" is included in the results of successfully created orders (line 8, line 26).
Alerted Alert
Alerted indicates a message that would normally be displayed as an Alert dialog. For Imports or other automated tasks, "Alerted (6528)" tells you that the source of the message is Big Business.
This Solution provides details. (6528)
Alerted indicates a message that would normally be displayed as an Alert dialog. For Imports or other automated tasks, "Alerted (6528)" tells you that the source of the message is Big Business.
Big Business includes more than a thousand messages to alert you to problems--that a customer is over their credit limit, an item is running low, or a duplicate has been encountered. Many of these are Preference settings.
When you see Alerted as the source of a message you can decide if you need to fix an entry or a Preference. When the message is that a customer is over their credit limit, this means Preferences for Credit Verification are set to Warn User, so you can make an informed decision. An Import may already have created a new order and is passing along the message so you can follow up as needed.
Verifying displayed screen values
This solution describes how to verify the accuracy of specific fields within Big Business. From time to time for certain reasons Big Business will not be able to update the screen value so that it matches the value stored in the database. By following the instructions in this solution you can verify or recalculate this value in order to view the correct value stored in the database. (5167)
Big Business allows you to verify the accuracy of your data file by recalculating specific values based on all of the existing information contained within your database. For example, you can verify that a customer’s balance still equals the open amount of all outstanding invoices.
To use this new verification feature, open up the record that you wish to verify. With the window open hold down the Command, Option, and Shift keys at the same time and then click on the field you wish to verify. On Windows, substitute the Control, Alt and Shift and click on the field you wish to verify.
Big Business will verify the accuracy of the data and return a message if the data is correct. If the value is off, you will be asked if you would like to update the information to the newly calculated value. You may verify Customer and Vendor Balances, MTD Totals, YTD Totals, Quantity Allocated, Quantity on Order, Quantity on Hand, Quantity Available, Quantity Needed, Total Cost, and Average Cost.
Warning: Do not perform the verify operation if you have cleared transactions in previous periods. The calculated totals will not include cleared information.
Item Adjustment Alert: Value Needed
This Solution documents a entry error that generates the following alert:
"One or more records needs a value in the Item Code, Description 1, or Description 2 field" (3283)
When you create a new Item Adjustment, as with most records with Line Items, Big Business creates a blank Line Item. You can "see" this Line Item by looking in the Amount column and noticing the 0.00 total.
If you open a new Item Adjustment and Add a Line Item, by clicking the Plus button or using the Key Command (Ctrl +, on the PC; Command + on the Mac) prior to using the Line Item already inserted, you may end up with an "extra" blank Line Item.
The alert is only generated by a blank Line Item. Line Items that have at least one field do not generate the alert. Look to see if there is a blank Line Item, without ANY Item Code, Description 1, OR Description 2, but a "0.00" in the Amount column. Select this Line Item and remove by clicking the Minus button or using the Key Command (Ctrl -, on the PC; Command -, on the Mac).