TeamViewer QuickSupport

Big Business has QuickSupport built-in. QuickSupport enables remote support. Just turn it On and provide us the ID and we can connect to help with any problems.

On the Mac, go to the Big Business menu, choose About Big Business, and click QuickSupport.

On Windows, go to the Help menu, choose About Big Business, and click QuickSupport.

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Big Business 13.15 updates QuickSupport for security and ease of use.


  Chapter 80 Webmail

Big Business includes advanced features for emailing, such as:
• emailing with a service, like Gmail


  Mark Closed

Closed finalizes an order, cancelling any open items, and locking it to prevent changes.

Big Business 13 adds a new Closed option in the Mark menu on Orders. This lets you change a batch of orders at once. Shift-click to select a range and click Mark, Closed.


  Mark Unclosed

Orders can be un-closed using Mark Unclosed. If an order was is Closed, it will return to being Placed, Partial, or Filled. Open Qtys will be restored and Allocations set.

First you must give an employee access to the Unmark options, which include:
• Unclosed for Orders
• Unsent for Invoices
• Order Type for Orders and Invoices

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  BigCommerce II Don't Get/Set/Use

BigCommerce II has a setting to ignore Orders but continue to automatically process Product updates. If you manually enter orders from your web store, but need live updates to Stock Levels in BigCommerce, use this setting.

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Normally you just choose the Status of Orders you want to import, such as Awaiting Fulfillment. Then Big Business finds new orders as soon at they come in.

Now you can choose Don't Get/Set/Use to skip orders but still use automation to Update Availability, for example.

In the picture, Get Orders With Status is set to Don't Get/Set/Use, so orders will be skipped. However, Update Availability is set to Qty Available, so when you sell inventory yourself, your online store is still updated so it knows what you have available to sell.


  Chapter 81 Mark

Mark is a new tool that adds power and convenience for updating records:

• update locked records, such as paid invoices
• select records to update with ctrl-click, command-click, shift-click, or select-all using ctrl-a or command-a
• click Mark button to show the menu of choices, like Sent, Closed, etc.