Chapter 95 ARM Optimize

Big Business is getting numerous internal changes to be optimized for new ARM processors for Mac and Windows.


Disable Button

Big Business has hundreds of buttons that disable themselves automatically when unusable. All have been updated for ARM.




Return Key

Big Business 13.17 fixes a problem typing Return in Comments, which sometimes closes the window.


Tax Checkbox

The Tax Checkbox on Quote was not updating consitently. This was a regression bug fixed in 13.17.


Untax Shipping

Using TaxJar automatically computes Taxable Subtotal and submits Other Charges as Shipping, which TaxJar determines to be taxable or untaxable.

To allow concurrent use of TaxJar and classic tax calculations in Big Business, Other Charges marked Taxable are automatically recalculated before submission.

If you are using TaxJar exclusively, you can remove Taxable from all Other Charges and leave th


Lines Disappear

Big Business 13 uses a new Database that optimizes screen updates. In the picture the Payment was not revised to redraw Line Items correctly, so only the edited line appears and the rest disappear. This is fixed in Big Business 13.15. (7194)


Banks List

Bank Accounts are Accounts with special status and features including:
• they are protected
• they work with Banking tools
• they do not work with Accounting tools

(7177)


Gateway Error

An update to Chromium based browsers including Google Chrome and Microsoft Edge disabled some of the web-proxy functions of our online Solutions database. Links and Searches would return a Gateway error in the latest browsers.

This prompted a reorganization of content to minimize paging and simplify searches.


Connect Changes

Connect tools and features change quickly. There are many tools in Big Business to connect to external systems and exchange data. These need to be updated for security or other requirements that change.

This Solution lists important changes including those to:
• Web Notify - for sending order tracking and shipping status
• Update Availablity - for setting inventory levels in your online sto


MySQL Keys

Big Business 12.25 added new Order Tracking and Shipping Status. These can cause an error in MySQL, used for Shipping Connect, when it attempts to create Keys. Big Business 12.29 fixes this problem.

(7158)


Screen Recording

MacOS Catalina requires permission for Screen Capture.

Without permission, the Docs Screen Capture feauture will return an error:
Error when executing the method "bDoc_New" at line number 6.
The pathname is invalid. File Not Found. Blah, blah, blah.

To fix, enable Screen Recording permission as detailed below. (6992)


MySQL 5.5

Big Business 12.23 added MySQL changes that were not backwards compatible to MySQL 5.5 installed on many Windows servers. Big Business 12.24 fixes this so you can install this update and it automatically works with MySQL 5.5.

(7115)


Tech Debt

Normally, Tech Debt just means having to rewrite test code that no one sees, once a feature is made permanent. In a move-fast-break-stuff world, though, payback can include renaming, moving, and removing things that were deployed quickly. If you see something different or missing, ask support@bigbusiness.com. The feature you want is still there.

This Solution provides recommendations. (7103)


Big Brother

Operating Systems get slower as they do more checking for security risks. This means a change for security can have a big impact on performance. And any change to the operating system may cause problems for older software. By all means install security updates to keep your system safe. Think twice though before putting a new operating system on an old computer.

This Solution provides recommen


TaxJar Pricing

During Covid, TaxJar has changed it's pricing significantly. New service that once cost $49 per month, and could be activated online, now seems to require $649 per month and contacting them. Please contact us for help sorting this out.

This Solution provides details. (7074)


Forms Error

Big Business will show an error when there is a problem printing a Custom Form created with the Forms tool.

This Solution provides details. (7056)


Battery Settings

macOS Big Sur adds Battery to System Preferences for laptops. Settings previously found in Energy Saver are now found here. Turn OFF the setting for Prevent Computer from Sleeping for reliable Instant-On.

(7055)


Open Anyway

To install Big Business 12 on macOS Catalina, go to System Preferences, Security, and click Open Anyway.

Big Business 12 works on new and old Macs so is Not Notarized. (7054)


macOS Big Sur

macOS 11 Big Sur was released as a developer beta on June 22, 2020. Apple released the prior version as a public beta and may make changes in the operating system, yet. This solution will be updated as needed. (7053)


Quit

Anytime you are not using Big Business, please choose Quit from the File menu or application menu.


macOS Big Sur Beta

This Solution provides compatibility information for Big Business and macOS 11 Big Sur Beta, available June 22, 2020. Big Business 12 is supported on macOS Big Sur Beta. To install Big Business, go to System Preferences, Security, and click Open Anyway.

Beta 9 was released 9/29/20 by Apple and all versions of Big Business crash on it. We exepect this will be fixed in Beta 10 from Apple but ar


Retired

Retired features are no longer developed. This is often because the feature cannot be fixed to work with newer features.

Check for New Notes, for example, conflicts with New Networking so it is now turned Off by default.


Big Business Old

Big Business Old 12 is a version of Single-User for running on older computers. Big Business Old Client 12 is a version of Client for running on older computers.

Big Business Old is 32-bit making it more compatible with:
• low-memory computers
• slow-video computers
• old Microsoft Outlook

(7042)


Screen Cleanup

There are a lot of options for icons, backgrounds, and resizing of windows in Big Business. Often there is a combination of setttings that does display optimally. If you run into one, please let us know. Sometimes it is fixed by resetting. Sometimes it needs cleanup.

This Solution will detail changes as needed. (7033)


Emailing Error

Big Business can display an error when emailing and trying to send attachments (error when executing the method printopt_destset at line number 394; array range check error). To fix, Update or go to the Company card to Advanced tab and check the checbox to Enable Send Attachments.

This problem is fixed in Big Business 11.35 and 12.14. (7008)


Smart Objects

Big Business 12.13 fixes Smart Objects for Dark Prefs.

This Solution describes this feature. (6996)


AccountEdge for macOS Catalina

If you are curious about a replacement for AccountEdge for Catalina, you are not alone. As the link below indicates, "AccountEdge is not and will not be Catalina-compliant".

This solution provides a few questions to ask yourself to determine if Big Business might be suitable replacement. (6993)


Screen Capture on Catalina

MacOS Catalina requires permission for Screen Capture.

Without permission, the Docs Screen Capture feauture will return an error:
Error when executing the method "bDoc_New" at line number 6.
The pathname is invalid. File Not Found. Blah, blah, blah.

To fix, enable Screen Recording permission as detailed below. (6992)


AVG Off

AVG protects you from malicious code by blocking anything suspicious. To install Big Business, turn off AVG by right-clicking it in System Tray and setting to Off. After installing Big Business, restart and rescan your machine to make sure it's clean.

This Solution provides details. (6991)


Not Notarized

MacOS Catalina and Big Sur protect you from malicious code by asking for all Installers to be Notarized as only containing 64-bit code. Big Business includes 32-bit code to connect Old Client, support 32-bit Micosoft Office, and more.

To install on macOS Catalina or macOS Big Sur:
1. Run the installer and click OK for not scanned.
2. Go to Apple menu, System Preferences, Security.
3. Click Open


Form Tool

Big Business 12 will update the Custom Form Report tool for 64-bit.

(6985)


Windows 7

Big Business 12 supports Windows 7. New for 2020, Big Business 12 includes Old Clients which run on Windows 7 and Mac OS X El Capitan. Keep your old computers as is, get an instant upgrade to Big Business 12, and add new computers or update systems when you are ready.


Prorated Pricing

Prorated pricing lets you purchase an Upgrade at a discount if you have purchased the prior version in the past year. The calculation is simple. If you purchased half a year ago, you get half off Upgrade pricing. If you purchased three-quarters of a year ago, you get one-quarter off Upgrade pricing. (6975)


Old Clients

Big Business 12 offers Old Clients so you can make an instant switch to the newest version of Big Business without making changes to your current computers.

Old Clients are 32-bit, which makes them more compatible with:
• low-memory computers
• slow-video computers
• old Microsoft Outlook

(6973)


PDFSend Error 9

When sending a PDF by email, such as the Quote in the picture being sent to Ted, Big Business will show an error if it is unable to connect to your email program.

In the pictured error, PDFSend Error 9, Big Business 11 cannot connect to Microsoft Outlook which is 64-bit. Big Business 11 requires 32-bit Outlook. Big Business 12 works with 64-bit which is the new default. (6972)


Old Windows

Big Business aims to run on all current computers. It was not possible to fix Big Business 11 to work on newest Macs, but it is possible to fix Big Business 12 to work on Old Windows, including Windows 7, Windows 8.1, and Windows Server 2012, which are still wildely deployed but may be losing support from Microsoft soon.

This Solution will provide details. (6969)


macOS Catalina Permissions

MacOS Catalina requires apps to ask for permission for various tasks, such as:
• controlling your computer
• sharing your screen
• reading system settings

This Solution provides quick reference for some permissions. (6968)


Redraw Fixes

Database optimizations or efficiencies sometimes save time by not redrawing something it doesn't know changed.

An example, fixed for Big Business 12.8, is the Pay All button on the Pay tool that lets you write a check. When you click Pay All and changes totals but did not immediately show each Bill's new To Pay amount.

This solution describes Redraw Fixes. (6956)


macOS Catalina Workaround

MacOS Catalina does not allow any applications that are not Optimized to run. We found this workaround helpful. Just go into Parallels before updating and create a new virtual machine, just like you would for Windows, but install Mojave. Then you can run Mojave on Catalina, and thereby any old app.


Longer Histories

Longer Histories fixes the error pictured (Array Range Check error in MgrCustReg), sent in by a user who accumulated more than 32,768 transactions for a single Customer and got this error double-clicking on the History.

Big Business 12 raises this limit to 2.1 billion.

This Solution is for reference in case a similar error is encountered. (6954)


macOS Catalina

This Solution provides compatibility information for Big Business and macOS 10.15 Catalina, available October 7, 2019. (6951)


TaxJar Fixes

Big Business 11.27 updates Duplicate for Quote, Order, and Invoice so they clear TaxJar results.

This solution describes TaxJar Connect fixes. (6941)


macOS Catalina (beta)

This Solution provides compatibility information for Big Business and macOS 10.15 Catalina, scheduled for release September 2019.

In an unusual move, Apple released a Public Beta on June 24, 2019. (6918)


Installer Update

Big Business uses installers, like InstallShield, which evolve with operating system updates. If you are unable to install, this might be because we broke something. It also might be that your computer is not up to date. Please contact support@bigbusiness.com for help.

This Solution provides a quick refence for Installer changes. (6917)


Windows Server 2019

This Solution provides compatibility information for Big Business and Windows Server 2019. (6914)


Windows Server 2016

This Solution provides compatibility information for Big Business and Windows Server 2016. (6913)


Windows Server 2012

This Solution provides compatibility information for Big Business and Windows Server 2012. (6912)


Windows 10 May 2019 Update

This Solution provides compatibility information for Big Business and Windows 10 May 2019 Update available May 22, 2019. (6909)


Windows 10 October 2018 Update

This Solution provides compatibility information for Big Business and Windows 10 October 2018 Update available October 16, 2018. (6908) (6842)


Range Error

A Range Error, such as the pictured Array Range Check Error, can appear anywhere, even on Server. Simply click Continue to keep working. The point, though, is to find anomalies and fix them, so please report these to support@bigbusiness.com.

This Solution provides more details. (6888)


Document Not Found

You can Copy a file from your Desktop or any folder or directory and Paste it into Docs. The Docs Not Found alert will appear if the document cannot be found.

This Solution provides details. (6886)


Animated

This is a test.

This Solution provides details. (6849)


Update Maps

Big Business may offer to Update Maps when you change settings that affect your saved Maps.

Choose Yes to automatically update your saved mappings for Auto-Import, BigCommerce, Import, Shopify, Square, TaxJar, Web API, Woo.

This Solution provides details. (6848)


Mapping Tool

Big Business makes it super easy to set up repeat Imports and options to automatically connect to eCommerce, EDI, POS, Sales Tax, etc. by using the same Mappings.

If you have imported inventory changes from a spreadsheet, you can easily setup updates to your web store because it uses the same mapping tool.

If you are changing settings to put more fields in a mapping, check your existing mappings


Data Flow

Data Flow can be a tough concept in business software. You want to put in an Address, once, and use it on multiple transactions. Then, when it changes, you want to replace it once, without affecting past transactions. The software does this for you. It helps you be efficient, while it preserves history.

This Solution gives you a quick overview of how data flow makes your work easier. (6833)


Search Tips

To find entries in this Solutions Database use one or two keywords.

Click RETURN above (or below) to go back to the Help page to:
- enter a new Search (one or two keywords)
- click a shortcut for a Topic, Chapter, Add-On, etc to find its entries

(6829)


Copasetic

We can't say Compatible or Certified-Compatible until after a new Operating System has been released. And tested. And a Database update released.

So we are going with Copasetic.

This Solution describes compatibility of Big Business 11 and macOS Mojave. (6814)


macOS Mojave

This Solution provides compatibility information for Big Business and macOS 10.14 Mojave, available September 24, 2018. (6813)


Resources and Extras

Big Business Server 11.11 for Windows updates Permissions to fix:
• missing icon for Channels, Square, Batch Duplicate, Contacts
• missing TLS for Authorize.net
• missing PDF for Add PDF


Windows 10 April 2018 Update Fonts

The Windows 10 April 2018 Update to Version 1803 causes problems with Fonts in Big Business 10 and Big Business 11. Big Business 10.29 includes a fix but will not be updated for compatibility with Windows 10 Version 1803. Big Business 11.10 includes a fix and will receive a Database Update to be Certified for Windows 10 Version 1803.


Windows 10 April 2018 Update

This Solution provides compatibility information for Big Business and Windows 10 April 2018 Update available April 16, 2018. (6676)


Plugin Updates

Big Business includes multiple Plugins, which provide additional functionality. Plugin Updates are included in Big Business Updates and handled automatically. When you install an Update to Big Business Server your Big Business Clients automatically get the new Plugins.

This Solution just provides a quick refence for changes to Plugins. (6784)


Not Optimized

Not Optimized is a new warning in macOS High Sierra. Apple is telling us that in the macOS after macOS, this app may not run because only 64-bit apps may be allowed.

Optimized, 64-bit versions of Big Business are being tested. This Solution provides details. (6775)


Server Registration

Big Business 12.13 fixes Server Registration.
Big Business 11.34 fixes Server Registration.
Big Business 11.4 fixes Server Registration.

This Solution describes this feature. (6759)


Search Startup

Big Business 11.4 fixes a problem with Search Startup for Customer Search on Refunds and Customer Reports.

This Solution provides details. (6758)


Windows 10 Fall Creators Update

This Solution provides compatibility information for Big Business and Windows 10 Fall Creators Update available October 17, 2017. (6676)


Docs Fixes

Big Business 10 adds the Docs tool allowing you to attach External Documents to any transaction in Big Business. This is handy for PDFs of POs, scanned docs, and more.

Big Business 10.22 fixes File Names with slashes.

This Solution provides details. (6745)


Multi-Currency: Fixes

The Multi-Currency Add-On is an additional module for Big Business that supports transactions in foreign currencies.

Big Business 10.22 and Big Business 11.2 fix a problem with the auto-correction that occurs when a Discount is added and an Applied amount needs to be changed, which causes a discrepancy between Balance on the Customer card and what is reported on an Accounts Receivable Aging.

Thi


Soft Landing

New features are often available for testing before they are complete. These new features may have a partial entry here. Or they may have no entry here. And they may have Links in the ReadMe document that lists all changes or the Info button (i) that appears in many Labels.

This Solution provides a soft landing. (6734)


Enterprise Rollback

If you use Big Business Enterprise edition, with many users and frequent changes, we may install Builds for you. If so, we make is super-simple to Rollback if you encounter any problem with your new changes...

The Solution provides step-by-step instructions for using Rollback. (6732)


macOS High Sierra

This Solution provides compatibility information for Big Business and macOS 10.13 High Sierra, available September 25, 2017. (6722)


Sleep Notification

Sleep Alert appears in your Big Business Client when your computer goes to Sleep. Turn off Sleep to minimize disconnection from Big Business Server.

This Solution provides details. (6674)


Windows Display

In Microsoft Windows in the Control Panel for Appearance and Personalization is the Display option to Make Text and Other Items Larger or Smaller. Some settings, such as 125%, can cause problems with Search columns being cut off because the scrollbar is resized and covers up part of the last column.



Scrolling Errors

Big Business 10.16 fixes a scrolling error on the Master Tag List. The problem occurred when the user selected a custom Font Size, such as a smaller font that would compress one pane and not the other.

(6682)


Big Business 9 and Windows 10

Big Business 9 no longer works on Windows 10. Big Business 9.10 released in September 2015 included updates to support the first release of Windows 10 only. Later releases of Windows 10 require Big Business 10. Now even if you are running the original 2015 release of Windows 10, Big Business 9 may no longer work. If you have Support for Big Business 9 please contact us for more information.


Windows 10 Creators Update

This Solution provides compatibility information for Big Business and Windows 10 Creators Update launched April 11, 2017. (6676)


Sleep Alert

Sleep Alert appears in your Big Business Client when your computer goes to Sleep. Turn off Sleep to minimize disconnection from Big Business Server.

This Solution provides details. (6674)


Allocated Missing

Big Business 10 has cosmetic changes and removes Allocated Qty from the Expanded tab of an Order.

Big Business 10.14 lets you change Stock Prefs to see Allocated, Available (default), or not. (6657)


Windows PDF Error

If you are using Big Business Server for macOS with Windows Clients and have Updated from 10.3 or earlier to 10.13 or earlier, you may see this error:
Error when executing the method PrintOpt_DestSet... The plug-in method cannot be executed. External routine not found (TobitProXL).

This problem is fixed in Big Business 10.14 and does not occur if you are using Big Business Server for Windows or


Font Book on macOS

Font Book is located in Applications on your Mac and includes utilities to validate fonts and check for duplicates. Checking for Duplicate Fonts may fix intermittent slowness or crashing.

Download the latest release. (6645)

https://support.apple.com/en-us/HT201749


Profit %

Big Business 10.11 updates Profit % to show negatives only for items being sold at a loss. Previous versions show negatives for returns. For clarity, negatives are displayed in red (except during data entry).

Download the latest release. (6645)


Auto-Enter Qty Error

Big Business 10.9 ignores your setting for Auto-Enter Qty and always enters zero. This is a bug that is fixed in Big Business 10.10.

Download the latest release. (6642)


Runtime Error

Early Builds of Big Business 10.7 for macOS Sierra and Windows 10 Anniversary can generate a runtime error if Unit of Measure is turned Off. It says, "Error when executing the method "UoM_CheckLI" at line number 38".

Download the latest release, or as immediate workaround turn On the Unit of Measure feature as described here. (6615)


macOS Sierra

This Solution provides compatibility information for Big Business and macOS 10.12 Sierra, available September, 2016. (6611)


Auto Zoom Fixes

Big Business 12.10 fixes a conflict on nested dialogs, like Invoice Prefs on Customer Prefs, that can lock up when the Command key is used.

This Solution details Auto Zoom fixes. (6610)


Refund Fixes

Big Business 10.6 fixes a regression bug that changes for Refunds can cause blank columns for Date and Invoice # on a Payment.

Big Business 10.22 fixes the pulldown to show Refund where Payment or Prepayment are shown.

The problem can also be fixed by turning On the Refund tool. This Solution explains how. (6607, 30123)


Search Fixes

Big Business 10 adds new Searches. This a big feature change, which you can turn On or Off in Search Prefs or toggle by holding Option/Alt while opening the Search. Fixed issues include:
• Sorting by Status, Date, or Number using multiple Sort Columns
• Removing Phone # 1
• Sorting by text numbers
• Category Code blank
• Search Refresh

This Solution details Search fixes. (6598)


MySQL 5.7

MySQL 5.7.11 fixes compatibility with Mac OS X allowing it to autostart. When Yosemite was released MySQL would not autostart, requiring you to click the start button in System Prefs if the computer was rebooted.

Big Business 10.3 includes a fix for compatibility with MySQL 5.7.8 and higher. Changes to Date formatting in MySQL can block earlier versions of Big Business from making some updates.


Big Business 10 System Requirements

This Solution provides system requirements and compatibility information for Big Business 10, available December, 2015. (6573)


OS X El Capitan Compatibility

This Solution provides compatibility information for Big Business and OS X 10.11 El Capitan, the Mac OS upgrade being released September 30, 2015. (6567)


Windows 10

This Solution provides compatibility information for Big Business and Windows 10, available starting July 29, 2015. (6561)


Zap Gremlins

Big Business 9.8 adds controls for Zap Gremlins, a feature that automatically replaces problem characters in text.

This Solution describes using these options. (6535)


Alerted Alert

Alerted indicates a message that would normally be displayed as an Alert dialog. For Imports or other automated tasks, "Alerted (6528)" tells you that the source of the message is Big Business.

This Solution provides details. (6528)


Conformed Alert

Conformed indicates a message from an Import or other automated task where the data was changed. "Conformed (6527)" tells you that the source of the message is Big Business.

This Solution provides an example. (6527)


Confirmed Alert

Confirmed indicates a question that would normally be displayed as a dialog. For Imports or other automated tasks, "Confirmed (6526)" tells you that the source of the message is Big Business and that a default choice was automatically selected.

This Solution provides an example. (6526)


Asserted Alert

Asserted indicates a message that would normally be displayed as an Assertion dialog. For Imports or other automated tasks, "Asserted (6525)" tells you that the source of the message is Big Business.

This Solution provides details. (6525)


Reported Alert

Reported indicates a message that would normally be displayed as an Error dialog. For Imports or other automated tasks, "Reported (6524)" tells you that the source of the message may be the Database, a Component or Plugin, or the Operating System.

This Solution provides an example. (6524)