Bigcommerce: Product Categories
Bigcommerce uses Product Categories and requires these be set to create new Products--making them easier for customers to find.
This Solution describes this feature of the Bigcommerce Add-On. (6550)
Bigcommerce uses Product Categories and requires these be set to create new Products--making them easier for customers to find.
Big Business shows you the Product Categories available in Bigcommerce.
Click to toggle a Category.
WooCommerce Settings
To connect Big Business needs an API Key from WooCommerce. These are generated in the WooCommerce Setup described previously and copied into WooCommerce Settings in Big Business.
This Solution tells you how to enter credentials from WooCommerce into Big Business. (7061)
For WooCommerce Settings:
1. Go to the System toolbar, to the Company card, to the Company Prefs tab.
2. Click the WooCommerce button and the WooCommerce Settings will open.
3. Edit the Endpoint entry to use your store name
4. Copy and Paste Consumer Key
5. Copy and Paste Consumer Secret
6. Click Test button to test the connection.
7. Click OK to Save settings and then click OK to Save the Company Card.
WooCommerce Error
WooCommerce Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.
Big Business requires that you map IDs (error pictured).
This Solution provides details. (7062)
WooCommerce Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.
For example, WooCommerce Connect requires that you map IDs. This is done for you when you choose Automatic or create a new Mapping.
If you have an older mapping from a previous version, or you edit the mapping to not include IDs, or there is a problem with alignment, you may get this error.
It is also possible to get errors as JSON like:
{"code":"woocommerce_rest_authentication_error","message":"The API key provided does not have write permissions.","data":{"status":401}}
{"code":"rest_invalid_param","message":"Invalid parameter(s): status","data":{"status":400,"params":{"status":"status is not one of pending, processing, on-hold, completed, cancelled, refunded, failed."}}}
Delivery Notes
Delivery Notes appear on a custom invoice layout to make it easy to enter:
• Delivery Date
• Delivery Phone
• Delivery Instructions
Verify Peer
Verify Peer is security feature to check the certificates of systems you may connect to such as a payment gateway or ecommerce site. In some cases you may want to disable this feature temporarily.
This Solution describes this option. (7064)
To Disable Verify Peer:
1. Go to the Company card to the Advanced tab.
2. Click the checkbox for Disable Verify Peer.
3. Click OK to save changes.
You must restart Big Business for this change to take effect.
WooCommerce Store
WooCommere Connect can automatically assign a Store to new Orders being imported.
Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or e-commerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more
This Solution tells you how to enter credentials from WooCommerce into Big Business. (7061)
For WooCommerce Store Settings:
1. Go to the System toolbar, to the Company card, to the Company Prefs tab.
2. Click the WooCommerce button and the WooCommerce Settings will open.
3. Set Store to the entry you want assigned to new Orders.
4. Click OK to Save settings and then click OK to Save the Company Card.
WooCommerce Status
WooCommerce Connect finds Orders to import by using their Status. "Get Orders With Status" should be set to "Processing". "Set Orders to Status" should be set to "Completed".
WooCommerce Statuses include:
Pending - order received but unpaid
Processing - order is awaiting fulfillment
Completed - order is fulfilled
For WooCommerce Status Settings:
1. Go to the System toolbar, to the Company card, to the Company Prefs tab.
2. Click the WooCommerce button and the WooCommerce Settings will open.
3. For Get Orders with Status, choose Processing.
4. For Set Orders to Status, choose Completed.
5. Click OK to Save settings and then click OK to Save the Company Card.
WooCommerce Imports
WooCommerce Connect uses import mappings to bring in data from WooCommerce. To start, choose Automatic for both Import Customers and Import Orders. Then if you need additional information, create your own mappings. (7067)
For WooCommerce Import Settings:
1. Go to the System toolbar, to the Company card, to the Company Prefs tab.
2. Click the WooCommerce button and the WooCommerce Settings will open.
3. For Import Customers choose Automatic or a new mapping you have created
4. For Import Orders choose Automatic or a new mapping you have created
5. Click OK to Save settings and then click OK to Save the Company Card.
WooCommerce Auto-Connect
WooCommerce Connect can run automatically to check for new orders. Select someone to Send Notifications To and click the Auto-Connect checkbox, once you have tested your other settings. (7068)
For WooCommerce Auto-Connect Setting:
1. Go to the System toolbar, to the Company card, to the Company Prefs tab.
2. Click the WooCommerce button and the WooCommerce Settings will open.
3. Set Send Notifications To by selecting an Employee to receive Notes with any errors.
4. Click the checkbox for Auto-Connect.
5. Click OK to Save settings and then click OK to Save the Company Card.
Ecwid Settings
To connect Big Business needs Tokens from Ecwid. These are generated in the Ecwid Tokens step described previously and copied into Ecwid Settings in Big Business.
This Solution tells you how to enter credentials from Ecwid into Big Business. (7072)
For Ecwid Settings:
1. Go to the System toolbar, to the Company card, to the Company Prefs tab.
2. Click the Ecwid button and the Ecwid Settings will open.
3. Edit the Endpoint entry to use your Store ID
4. Copy and Paste the Public Token
5. Copy and Paste the Secret Token
6. Click Test button to test the connection.
7. Click OK to Save settings and then click OK to Save the Company Card.
Ecwid Error
Ecwid Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.
Big Business requires that you map IDs (error pictured).
This Solution provides details. (7073)
Ecwid Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.
For example, Ecwid Connect requires that you map IDs. This is done for you when you choose Automatic or create a new Mapping.
If you have an older mapping from a previous version, or you edit the mapping to not include IDs, or there is a problem with alignment, you may get this error.
It is also possible to get errors as JSON. Please contact support@bigbusiness.com for help.