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Big Brother

Operating Systems get slower as they do more checking for security risks. This means a change for security can have a big impact on performance. By all means install security updates to keep your system safe. Think twice though before putting a new operating system on an old computer.

This Solution provides recommendations. (7075)

TaxJar Pricing

During Covid, TaxJar has changed it's pricing significantly. New service that once cost $49 per month, and could be activated online, now seems to require $649 per month and contacting them. Please contact us for help sorting this out.

This Solution provides details. (7074)
(Up) Chapter 41
(Next) TaxJar Registration
Load Addresses
TaxJar Setup

Battery Settings

macOS Big Sur adds Battery to System Preferences for laptops. Settings previously found in Energy Saver are now found here. Turn OFF the setting for Prevent Computer from Sleeping for reliable Instant-On.


Forms Error

Big Business will show an error when there is a problem printing a Custom Form created with the Forms tool.

This Solution provides details. (7056)

macOS Big Sur

macOS 11 Big Sur was released as a developer beta on June 22, 2020. Apple released the prior version as a public beta and may make changes in the operating system, yet. This solution will be updated as needed. (7053)

Open Anyway

To install Big Business on macOS Big Sur, or macOS Catalina and higher, go to System Preferences, Security, and click Open Anyway.

Big Business 12 works on new and old Macs so is Not Notarized. (7054)
Not Notarized


Anytime you are not using Big Business, please choose Quit from the File menu or application menu.

macOS Big Sur Beta

This Solution provides compatibility information for Big Business and macOS 11 Big Sur Beta, available June 22, 2020. Big Business 12 is supported on macOS Big Sur Beta. To install Big Business, go to System Preferences, Security, and click Open Anyway. (7049)


Deprecated features are not being developed. They are documented as-is for reference. They may be perfectly serviceable and ready for revival or upcycle into new features. Or they may be relics. You decide.

Big Business Old

Big Business Old 12 is a version of Single-User for running on older computers. Big Business Old Client 12 is a version of Client for running on older computers.

Big Business Old is 32-bit making it more compatible with:
• low-memory computers
• slow-video computers
• old Microsoft Outlook


Screen Cleanup

Big Business 12.17 starts to correct display anomalies that remained unchanged while Big Business 11 and Big Business 12 were being updated concurrently.

This Solution will detail changes as needed. (7033)

Emailing Error

Big Business can display an error when emailing and trying to send attachments (error when executing the method printopt_destset at line number 394; array range check error). To fix, Update or go to the Company card to Advanced tab and check the checbox to Enable Send Attachments.

This problem is fixed in Big Business 11.35 and 12.14. (7008)

Smart Objects

Big Business 12.13 fixes Smart Objects for Dark Prefs.

This Solution describes this feature. (6996)

AccountEdge for macOS Catalina

If you are curious about a replacement for AccountEdge for Catalina, you are not alone. As the link below indicates, "AccountEdge is not and will not be Catalina-compliant".

This solution provides a few questions to ask yourself to determine if Big Business might be suitable replacement. (6993)
AccountEdge is not and will not be Catalina-compliant


AVG protects you from malicious code by blocking anything suspicious. To install Big Business, turn off AVG by right-clicking it in System Tray and setting to Off. After installing Big Business, restart and rescan your machine to make sure it's clean.

This Solution provides details. (6991)

Docs Screen Capture on macOS Catalina

MacOS Catalina requires permission for Screen Capture.

Without permission, the Docs Screen Capture feauture will return an error:
Error when executing the method "bDoc_New" at line number 6.
The pathname is invalid. File Not Found. Blah, blah, blah.

To fix, enable Screen Recording permission as detailed below. (6992)
(Up) Chapter 14 Docs Folder
Docs Screen Capture

Form Tool

Big Business 12 will update the Custom Form Report tool for 64-bit.


Not Notarized

MacOS Catalina protects you from malicious code by asking for all Installers to be Notarized. This means sending the files to Apple, where they scan for defects.

Unfortunately this scanning requires all contents be 64-bit, clean. This would mean dropping support for perfectly good setups like:
• Big Business 12 Old Client on El Capitan or Sierra
• UPS, FedEx, etc. using 32-bit ODBC
• Microso

Windows 7

Big Business 12 supports Windows 7. New for 2020, Big Business 12 includes Old Clients which run on Windows 7 and Mac OS X El Capitan. Keep your old computers as is, get an instant upgrade to Big Business 12, and add new computers or update systems when you are ready.
Old Clients

Prorated Pricing

Prorated pricing lets you purchase an Upgrade at discount if you have purchased the prior version in the past year. The calculation is simple. If you purchased half a year ago, you get half off Upgrade pricing. If you purchased three-quarters of a year ago, you get one-quarter off Upgrade pricing. (6975)

Old Clients

Big Business 12 offers Old Clients so you can make an instant switch to the newest version of Big Business without making changes to your current computers.

Old Clients are 32-bit, which makes them more compatible with:
• low-memory computers
• slow-video computers
• old Microsoft Outlook


Update On Server

Big Business 9 added the option to Update On Server. This feature tried to improve Client performance for Remote Clients by offloading updates to the server.

Unfortunately, this feature make errors possible, like making repeated changes before updates are processed.

This feature is being removed and its setting is ignored in Big Business 11.30.

PDFSend Error

When sending a PDF by email, such as the Quote in the picture being sent to Ted, Big Business will show an error if it is unable to connect to your email program.

In the pictured error, PDF Send Error 9, Big Business 11 cannot connect to Microsoft Outlook which is 64-bit. Big Business 11 requires 32-bit Outlook. Big Business 12 works with 64-bit which is the new default. (6972)
(Up) Chapter 17 Emailing
Office Install

macOS Catalina Permissions

MacOS Catalina requires apps to ask for permission for various tasks, such as:
• controlling your computer
• sharing your screen
• reading system settings

This Solution provides quick reference for some permissions. (6968)
ARD Workaround

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