This page provides detailed information about the policies we aim to fulfill. As a matter of practice we may exceed these aims to ensure your satisfaction.


We offer downloadable software, online documentation, and person-to-person service via phone and email.


To purchase our products, please contact us via phone or email. We accept credit cards.


BigBusiness includes 90 days of Buyer's Protection, making a new major version a free Upgrade for new purchases or a trade-up for Upgrades within the last 90 days.


BigBusiness offers one year of prorated Upgrade pricing, making a new major version a half-price Upgrade within half a year, or three-quarter-price price Upgrade with three-quarters of a year.


We offer an unconditional 30-day money-back guarantee on all purchases.


One year of Support is included with New purchases and available with Upgrade purchases. Renewals are available from date of expiry.


Updates are new minor versions that provide improvements to BigBusiness within a current major version. Updates are covered by Support.


Upgrades are new versions at discounted pricing. Upgrades are new major versions using new Database components.