macOS Ventura
Big Business 14 will support macOS Ventura, expected in Fall 2022.
Big Business 13 will not be certified or updated for Ventura, which adds new features like Stage Manager, that centers, rotates, and stacks windows.
Chapter 413 macOS Ventura
macOS Ventura will be released October 24, 2022.
This chapter will list issues and considerations that come up. (7521)
Ventura Sleeping
We have seen a few instances in macOS Ventura where networking for Big Business does not resume as it should after the computer was Sleeping.
We expect a fix in Big Business 14 for 2023.
To turn off Sleep, go to System Preferences, Displays, click Advanced, and choose the last option for Prevent Automatic Sleeping.
Ventura Volumes
There are reported errors for Big Business 14 using Network Drives when running on macOS Ventura.
We expect a fix in Big Business 14 for 2023.
Ventura Printing
There are reported errors for printing on macOS Ventura. We did not find a problem so assume this is setup specific.
We expect a fix in an update to macOS Ventura.
Ventura QuickSupport
Big Business 14 includes QuickSupport which you open from About Big Business found in the Big Business Client menu on the Mac or the Help menu in Windows.
Using QuickSupport on macOS Ventura will first ask you to Review System Access. Before Big Business Support can see and click, you need to turn on what Apple calls:
• Screen Recording - shares what's on your screen so Support can see
• Accessibility - shares your mouse so Support can click
• Full Disk Access - shares files (optional)
QuickSupport still only works when you turn it on and provide the ID and password. Do this only as needed with Big Business Support and as allowed by your company. TeamViewer has commercial products you can license for you own use. Big Business licenses their QuickSupport product only to provide live technical support as needed.
Ventura Screen-Recording
macOS Ventura moves System Preferences around, to have a more iOS look and feel.
To allow Big Business Support to connect to your computer you must turn on QuickSupport and you must enable QuickSupport to see your screen (and click).
In the Apple menu, in System Preferences, in Privacy & Security, click the option for Screen Recording and turn On for TeamViewer QuickSupport.
Ventura Accessibility
macOS Ventura moves System Preferences around, to have a more iOS look and feel.
To allow Big Business Support to connect to your computer you must turn on QuickSupport and you must enable QuickSupport to see your screen and click.
In the Apple menu, in System Preferences, in Privacy & Security, click the option in the right pane for Accessibility and turn On for TeamViewer QuickSupport.