Chapter 311 Gmail
This chapter provides a few tips for configuring Gmail though Google Workspace. This is the business service Google offers for managing your company's email using your own domain and giving your administrator control over users' ability to turn on options such as 2-Step Verification, which is needed to enable App Passwords.
Gmail Overview
Google Workspace offers enterprise services like Gmail using your company domain. You can then use your custom address (you@yourcompany.com) with your email client, like Outlook or Apple Mail, with Gmail in a web browser, or with a Gmail app.
Big Business automates printing to PDF and attaching to a new email. This works with Apple Mail on the Mac and Outlook for Windows or Windows Mail on the PC.
If you are upgrading Big Business or moving your business email to Gmail through Google Workspace, this chapter provides some tips for Gmail setup, and we are happy to help. Please email support@bigbusiness.com if you have questions.
Gmail Help
If you need help setting up Gmail to work with Big Business contact:
support@bigbusiness.com
We created a Gmail account for this purpose that went unused so is now deactivated.
Gmail is widely used for professional email and with careful setup can be used with a standard email client to send email from Big Business, or with Big Business Mail, directly from Big Business.
Google Account Welcome
When you first sign into your Google Account that your company has setup to use Gmail with your company domain (you@yourcompany.com), you get a Welcome message explaining that your Administrator controls your access.
Please note in this chapter that some Solutions are for you and your Google Account, while others are for your Google Admin, a person at your company who can change settings that apply to you another users of Google Workspace in your company.
Google Admin 2-Step Verification
Using Gmail through Google Workplace, the administrator can Allow Users to turn on 2-Step Verification. This is done in the Google Admin controls under Security. It is easiest to go to admin.google.com, sign in, then search for 2-Step Verification.
Once this setting is enabled, users can use Manage Your Google Account to turn on 2-Step Verification and set up an App Password for Big Business to use to send email.
Google Account 2-Step Verification
Using Gmail through Google Workplace, the administrator can Allow Users to turn on 2-Step Verification. This is done in the Google Admin controls under Security. It is easiest to go to admin.google.com, sign in, then search for 2-Step Verification.
Once this setting is enabled, users can use Manage Your Google Account to turn on 2-Step Verification and set up an App Password for Big Business to use to send email.
Google Account App Password
App Passwords let you use Gmail from applications that do not support 2-Step Verification, like older email clients or features for emailing from within Big Business.
Create an App Password for each use and copy and paste into the program in place of your regular password. Name each App Password thoughtfully so you can delete old ones when you create new ones.
Google Admin Gmail IMAP Link Protection
We had a problem with Gmail users receiving blank emails from support@bigbusiness.com. The problem only occurred for emails including a link and being viewed in Apple Mail and coming from our Exchange server using Outlook.
We did some testing and concluded that Gmail IMAP Link Protection is part of the problem.
This Solution describes the problem for reference. (7327)
We did some testing and concluded that Gmail IMAP Link Protection is part of the problem.
The problem only occurs:
- when your email service is hosted by Gmail and this setting is On
- when you view your email in an IMAP email client like Apple Mail
- the incoming email includes a link that Gmail decides you need protecting from
If you get a blank email from support@bigbusiness.com and you use Gmail, log into Gmail in a browser. This does not use IMAP, so the email should appear normally.