Resolving Unapplied Payments
Unapplied Receive Money transactions can result in a Customer Statement with a 0.00 zero-dollar balance, indicating that they have "open" Invoices and offsetting Receive Money payments which have not been applied to their Invoices. (3167)
Big Business allows you to Receive Money from a Customer at any time. This receipt can be Deposited and even Reconciled without ever having been Applied to a specific Invoice or set of Invoices. This makes it easy to take deposits on orders, and allows you to “unapply” payment if you wish to modify an Invoice.
You may forget to apply payment without realizing until one of the following happens:
• A Statement run generates “0.00” zero-dollar statements for Customers.
• Auditing the Accounts Receivable balance yields a discrepancy.
To find Unapplied Payments:
1. From the InfoCenter toolbar or the File menu, open the Q&A tool.
2. Select Customer from the Q&A toolbar Pull-Down menu.
3. Scroll to the bottom of the Customer Q&A's.
4. Select "Which Payments were received and not fully applied?" and click the Q&A button.
To apply Unapplied Payments:
1. Open the Receive Money, by double-clicking on an item in the found list.
2. Click AutoApply or enter specific amounts in the Applied Column.
If the receipt has been partially applied, AutoApply may be unavailable.
3. When the Unapplied Amount is reduced to zero, save by clicking the OK button.
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