Failed to Connect
Failed to Connect lets you know your Client did not connect, without telling you why.
Most common is using the wrong Client, especially when your company just updated, or your company did not upgrade, and the Client you have is not the right Download.
Ask someone what version your company is running, uninstall your Windows Client, or Replace your Mac Client with the right Download for your version. Details below.
BigBusiness can connect many computers on many different systems, usually the current versions of Windows and MacOS, but also older versions are used with older systems.
For example, BigBusiness 15 is supported on Monterey through Tahoe on the Mac, and Windows 10, 11, and Windows Server 2016 through 2025 on your Windows computers.
So, if you find out your company is running BigBusiness 15 and your computer is in that range, you just need to find the BigBusiness 15 Client on bigbusiness.com and install.
On bigbusiness.com at the bottom is a link to each version and clicking on BigBusiness 15 will take you to a page with a Download button which you will take you to a download.
On Windows you would first open the Control Panel to Uninstall a Program, choose the BigBusiness Y Client and Uninstall. Then download and install BigBusiness X Client.
The right Client is the Client for your computer, ie for Mac or Windows, and the version your company is running, eg BigBusiness 15 Client in the example above.
Chapter 0 Before
Before you can run BigBusiness you may need to install or update BigBusiness Client. When you install BigBusiness Server you may get a Components dialog (click Ignore).
This chapter gives you starter information to help you expect the unexpected and deal.
This chapter gives you quick tips for fixing your version and getting connected, easily.
For help contact support@bigbusiness.com or call 1-877-970-0022 M-F 8a-4p Pacific.
Multilevel Build
Multilevel Build is a custom function to automate multilevel builds to ensure accuracy.
Subassemblies help simplify your builds by creating built components you can add in. Mass producing subassemblies lets you use Auto-Build when invoicing special builds.
When subassemblies are not pre-built you need to enter Builds for subassemblies, then special builds that use subassemblies. Multilevel Build does this for you in one Build.
Custom Forms Update
Custom Forms received a plugin update to fix break processing and add improvements.
This caused a problem with Client connections when updating BigBusiness 15 Server.
Archive Pictures
Archive Pictures helps you keep all your Pictures added in the Upload tool accessible.
If you are tempted to delete or replace pictures, Archive lets you keep all the originals. Turn on Archive to automatically keep all originals, then make changes for daily usage.
Fast Images creates optimized versions of Pictures and Archive lets you keep originals. Turn on Archive Pictures in the Archive tool on Controls toolbar to automate achiving.