This feature is part of the Shipping Add-On, which is an additional module that enables ODBC-capable programs, such as Excel or UPS WorldShip, to retrieve data from Big Business Server.
This Solution describes using the UPS WorldShip Preferences to disable the option to Update Address Book so it does not conflict with importing Shipment data from Big Business Server. (5969)
If Update Address Book is checked for every Shipment in WorldShip, a second Shipment to the same Customer ID may generate an alert:
This Customer ID already exists with a different Company or Name. Would you like to enter a new Customer ID for this address?
When using the Shipping Add-On to import Shipment information from Big Business Server, it may be preferable to turn off the Preference to Always Update Address Book. If Update Address Book is checked for each Shipment this can cause a conflict when a repeat recipient is selected, displaying the Alert:
"This Customer ID already exists with a different Company of Name. Would you like to enter a new Customer ID for this address?"
See the other entries in this documentation for information on importing Address instead of Shipments if you want to update the UPS Address Book.
To Turn Off the Always Update Address Book Preference in WorldShip:
1. Select System Preferences from the Tools menu
2. Select the Miscellaneous tab
3. Uncheck Always Update Address Book
4. Click OK to Save changes in the System Preferences Editor
New Shipments will now start with the Update Address Book checkbox unchecked.