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Big Business 12.23 included MySQL changes that were not backwards compatible to MySQL 5.5 installed on many Windows servers. Big Business 12.24 fixes this so you can install this update and it automatically works with MySQL 5.5.

(7115)


Rosetta 2 enables a Mac with Apple silicon to use apps built for a Mac with an Intel processor. Big Business 13 needs this. The usual question then is, "Is it fast?"
(7113)


Apple is making new Macs with its own processors, referring to the new chips as Apple silicon.

Big Business 13 is supported on Apple silicon and runs in Rosetta 2, which automatically translates Intel apps for new processors like M1.

(7114)


Prorated pricing lets you purchase an Upgrade at discount if you have purchased the prior version in the past year. The calculation is simple. If you purchased half a year ago, you get half off Upgrade pricing. If you purchased four months ago, you get two-thirds off. If you purchased less than three months ago and Upgrade is free with Buyer Protection.


Big Business now automatically blocks any operating system (OS) that is a problem. This protects you from unplanned system changes that could cause data loss. You can turn this feature Off if needed.

(7110)


Users First is a design goal to make Big Business easier for you by making it easier for all users. This is the idea behind Company Prefs that update System Settings for all users and User Prefs where they can then use your System Settings or choose their own. You can also push out changes for users with an Employee Search and using the Update tool to change many at once.

(7111)


This chapter describes Big Business 13.

(7109)


Shopify Connect automatically connects Big Business to your Shopify store. Using the Shopify tool on the System toolbar you can view and edit Shopify Maps to make needed changes.

For example, the Automatic setting for Import Orders brings in Item and Qty but not Price. If you have a special price on Shopify, click to include it and Save As... MyShopifyOrders. Then in Shopify Settings select yo


Validation is testing that a record is ready to save. An Invoice must have a Customer.

Custom Validation adds tests you have requested. If an invoice has Units of PAL there must be a line item for Pallet Deposit.
(7106)


To find entries in this Solutions Database use one or two keywords.

Click RETURN above (or below) to go back to the Help page to:
- enter a new Search (one or two keywords)
- click a shortcut for a Topic, Chapter, Add-On, etc to find its entries

(6829)


Normally, Tech Debt just means having to rewrite test code that no one sees, once a feature is made permanent. In a move-fast-break-stuff world, though, payback can include renaming, moving, and removing things that were deployed quickly. If you see something different or missing, ask support@bigbusiness.com. The feature you want is still there.

This Solution provides recommendations. (7103)


Stores is the new name for Channels. It now says Store instead of Channel on Customer, Order, and Invoice. Store to new layouts for POS Invoices, E-Commerce settings, and more, where it supports new features for automation.

Stores let you combine or separate results and provide different contact info on orders and invoices for your different brands, divisions, store locations, and online stores.


MySQL 8 simplifies Password setup.

(7105)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries including BatchOrder.sql with contents below.

This Solution provides example of file contents. (7083)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries including BatchOrder.sql with contents below.

This Solution provides example of file contents. (7083)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries.

This Solution describes creating this setup. (7101)


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


You can use Big Business Mail to send emails directly, without using a desktop email client like Microsoft Outlook or macOS Mail.

This Solution provides setup details for Rackspace. (6709)


This chapter describes Ecwid Connect tools and features, which are found in System toolbar and tools. (7085)


This Solution describes Registering Ecwid Connect. (7087)


To connect Big Business to Ecwid you need to log into your Ecwid Dashboard, go to:
https://my.ecwid.com/store/{store-id}#develop-apps
and click Create to create a new app connection. Then copy the Tokens into Ecwid Setup in Big Business.

This Solution tells you step-by-step how to get Tokens. (7088)


Ecwid Connect uses import mappings to bring in data from Ecwid. To start, choose Automatic for both Import Customers and Import Orders. Then if you need additional information, create your own mappings. (7090)


Ecwid Connect can automatically assign a Store to new Orders being imported.

Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or e-commerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more.

This Solution tells you how to enter credentials from WooCommerce into Big Bu


Ecwid Connect can run automatically to check for new orders. Select someone to Send Notifications To and click the Auto-Connect checkbox, once you have tested your other settings. (7093)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries starting with CountOrders.sql.

This Solution describes creating this file. (7083)


This chapter describes Systems and setups that Big Business 12 works with, including:
• macOS 11 Big Sur that is not yet released by Apple
• Windows 7 that is no longer supported by Microsoft
• new and old email clients like Outlook 2019, 2016, and 2013

No guarantees, but the answer is usually Yes we can make it works as is, instantly, and you can update as needed and have it working again, in


Your PC (and your phone) may save files to OneDrive that you want to bring into Big Business. Say you take a screen shot of a bill from a vendor and it says, "The screen shot was added to your OneDrive".


Big Business Mail can send emails directly. For Gmail you need to authorize Less Secure App Access to avoid an AUTHENTICATION error (10113, pictured) in Big Business Mail. Go to your Google Account to Security to Turn On or Learn More.

This Solution provides setup details for Gmail. (7078)


Since Covid we suddenly have twice as many connected stores. If we ever seemed to prefer Shopify for B2C (retail) and BigCommerce for B2B (wholesale), it is now clear that anything goes (except Volusion). Big Business works with Magento, WooCommerce, and now Ecwid, too. Pricing is the same for any of the above--or anything new--for an instant-on connection to get Customers and Orders flowing fr


Big Business allows you to Delete one customer and have its history Merge Into another's. Just click Delete and then click Merge Into and select the other Customer.

This Solution describes using this option when attempting to Delete a Customer Card. (6012)


Sales Orders (SO) now include a Modified Timestamp field (ModMyTimeStamp). This field was added to meet a ShipStation requirement for their ODBC Client.

This Solution describes this option. (7077)


Instant On is a new feature in Big Business 12. New Networking allows Big Business Client to Sleep. Shut your laptop or allow your computer to sleep and when it wakes on the same network, Big Business Client will resume working right where you left off.

This Solution will provide details. (7076)


Operating Systems get slower as they do more checking for security risks. This means a change for security can have a big impact on performance. And any change to the operating system may cause problems for older software. By all means install security updates to keep your system safe. Think twice though before putting a new operating system on an old computer.

This Solution provides recommen


During Covid, TaxJar has changed it's pricing significantly. New service that once cost $49 per month, and could be activated online, now seems to require $649 per month and contacting them. Please contact us for help sorting this out.

This Solution provides details. (7074)


Ecwid Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.

Big Business requires that you map IDs (error pictured).

This Solution provides details. (7073)


To connect Big Business needs Tokens from Ecwid. These are generated in the Ecwid Tokens step described previously and copied into Ecwid Settings in Big Business.

This Solution tells you how to enter credentials from Ecwid into Big Business. (7072)


Big Business can save Emails from Outlook for Mac so they are stored in Big Business--attached to any transaction--and can be opened by other users.

Click once to highlight the email, then drag and drop onto Docs folder button on any Big Business transaction. Wait for the Docs counter to increase by one, and it's done.

This Solution provides details. (7070)


Sales Orders now include a Modified DateTime field named, ModMyDtTm. Added for ShipStation ODBC Client requirements, and not needed for their Custom Queries, it provides a simple way to see the last time an Order was modified in Big Business when reading from MySQL.

This Solution describes this option. (7069)


WooCommerce Connect can run automatically to check for new orders. Select someone to Send Notifications To and click the Auto-Connect checkbox, once you have tested your other settings. (7068)


WooCommere Connect can automatically assign a Store to new Orders being imported.

Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or e-commerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more

This Solution tells you how to enter credentials from WooCommerce into Bi


WooCommerce Connect finds Orders to import by using their Status. "Get Orders With Status" should be set to "Processing". "Set Orders to Status" should be set to "Completed".

WooCommerce Statuses include:
Pending - order received but unpaid
Processing - order is awaiting fulfillment
Completed - order is fulfilled


WooCommerce Connect uses import mappings to bring in data from WooCommerce. To start, choose Automatic for both Import Customers and Import Orders. Then if you need additional information, create your own mappings. (7067)


Verify Peer is security feature to check the certificates of systems you may connect to such as a payment gateway or ecommerce site. In some cases you may want to disable this feature temporarily.

This Solution describes this option. (7064)


Delivery Notes appear on a custom invoice layout to make it easy to enter:
• Delivery Date
• Delivery Phone
• Delivery Instructions


This chapter describes Woo Connect tools and features, which are found in System toolbar and tools. (7058)


This Solution describes Registering WooCommerce Connect. (7059)


To connect Big Business to WooCommerce you need to log into your Wordpress Dashboard to create a Key for the REST API.

• set Read/Write access
• copy Consumer Key and Consumer Secret into Big Business

This Solution tells you how to generate an API Key. (7060)


To connect Big Business needs an API Key from WooCommerce. These are generated in the WooCommerce Setup described previously and copied into WooCommerce Settings in Big Business.

This Solution tells you how to enter credentials from WooCommerce into Big Business. (7061)


WooCommerce Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.

Big Business requires that you map IDs (error pictured).

This Solution provides details. (7062)


Mark lets you mark items for Deposit using a Cash Drawer. To use this feature you must be using Stores.

This Solution provides details. (7057)


macOS Big Sur adds Battery to System Preferences for laptops. Settings previously found in Energy Saver are now found here. Turn OFF the setting for Prevent Computer from Sleeping for reliable Instant-On.

(7055)


Big Business will show an error when there is a problem printing a Custom Form created with the Forms tool.

This Solution provides details. (7056)


Show replaces QuickFind and adds new options for finding related records. (7041)


macOS 11 Big Sur was released as a developer beta on June 22, 2020. Apple released the prior version as a public beta and may make changes in the operating system, yet. This solution will be updated as needed. (7053)


To install Big Business 12 on macOS Big Sur, or macOS Catalina and higher, go to System Preferences, Security, and click Open Anyway.

Big Business 12 works on new and old Macs so is Not Notarized. (7054)


Big Business encrypts all Client connections, which improves security and instant-on. Please password-protect your computer. Anytime you are not using Big Business, please choose Quit from the File menu or application menu.

This solution provides security information. (7052)


Anytime you are not using Big Business, please choose Quit from the File menu or application menu.


Mark lets you mark invoices as Sent. The option to mark them as Unsent is hidden. To use Unsent, turn on Unlock Unmark in your Employee card, Access tab.

This Solution provides details. (7050)


This Solution provides compatibility information for Big Business and macOS 11 Big Sur Beta, available June 22, 2020. Big Business 12 is supported on macOS Big Sur Beta. To install Big Business, go to System Preferences, Security, and click Open Anyway.

Beta 9 was released 9/29/20 by Apple and all versions of Big Business crash on it. We exepect this will be fixed in Beta 10 from Apple but ar


When you purchase Big Business you get a perpetual license for the version purchased. This lets you run as is, forever.

When you purchase Support for Big Business you get Updates and Help for your version. For Help to be relevant you must install the latest Updates. Updates include new changes and extend your existing license to include these new changes.


Ecwid Connect automatically connects Big Business to your Ecwid store. Fully automatic and fully customizable, Ecwid Connect lets you get new customers and orders as they come in, or in batches when you are ready to process.

This Solution provides a quick overview. (7047)


Deprecated features are not being developed. They are documented as-is for reference. They may be perfectly serviceable and ready for revival or upcycle into new features. Or they may be relics. You decide.


Cash Drawer automatically combines Customer Payments by Store to make Deposits easy.


Big Business Old 12 is a version of Single-User for running on older computers. Big Business Old Client 12 is a version of Client for running on older computers.

Big Business Old is 32-bit making it more compatible with:
• low-memory computers
• slow-video computers
• old Microsoft Outlook

(7042)


Print List has been changed, requiring that you select the rows you want to Print. This is easy to do with:
• Shift-click to select a range
• Command-A to select all
• Command-click to select, selectively.


This Solution describes using on this feature. (7043)


Channel features are being improved to automate workflow.

This Solution lists your choices for using Channels. (6818)


Store Categories give you the option to override the automatic accounting to segregate results for Stores.

Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or ecommerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more.

This Solution will provide details. (7040)


Store is a new setting for Orders and Invoices to help you sell from different stores.

Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or ecommerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more.

This Solution will provide details. (7039)


This Solution describes the new Expanded Line Items Tab on Sales Orders. This feature was added in Big Business 2.5, allowing you to see stock levels (Inventory Allocations, Quantity on Hand, etc.) while completing a Sales Order. (3330)


Shopify Connect automatically connects Big Business to your Shopify store. Fully automatic and fully customizable, Shopify Connect lets you get new customers and orders as they come in, or in batches when you are ready to process.

Big Business 12.18 fixes Import Customers, used by Shopify Connect and other modules that "import" customers, to set the Default Credit Limit. This may help you manag


Big Business 12 encrypts all Client connections.

Secure Server is now seamless and set by default.

This Solution describes this option. (7030)


Protect Transactions prevent users from modifying or deleting any saved transactions. (7034)


Big Business 12.17 starts to correct display anomalies that remained unchanged while Big Business 11 and Big Business 12 were being updated concurrently.

This Solution will detail changes as needed. (7033)


Shopify Connect automatically connects Big Business to your Shopify store. Fully automatic and fully customizable, Shopify Connect lets you get new customers and orders as they come in, or in batches when you are ready to process.

Big Business 12.17 adds Shopify Fields like Tipping and Shipping, missing from the short list for custom mapping.

This Solution provides details. (7032)


Shopify Connect automatically connects Big Business to your Shopify store. Fully automatic and fully customizable, Shopify Connect lets you get new customers and orders as they come in, or in batches when you are ready to process.

Big Business 12.17 adds Shopify ID to Customers, Items, and Orders for fast linking and future features.

This Solution provides details. (7031)


Big Business 12 adds new support for Remote Client, Secure Mode, and allowing your computer to Sleep. Together these support Instant On for instant access to your data.

There a few situations where you may need to wait one minute:
• Server Update
• Internet Reset
• Loading Docs

This Solution will provide details. (7029)


Big Business prints PDF's of transactions and attaches them to email messages in Microsoft Outlook

This Solution will provide details. (7028)


Mark lets you mark invoices as Sent, quickly. Command-click or Shift-click to select Invoices you want to change. Then click Mark and select Sent.

This Solution will provide details. (7027)


Slash Select extends AutoComplete to add menus for multiple choice entries like color.

This Solution will provide details. (7026)


Big Business 12 tests Drag and Drop for Email.

This Solution will provide details. (7025)


Send Checkbox appears in Docs and lets you choose Documents and Notes that are allowed in email. If you don't click Send, the item will not appear in the Send menu.

Emailing Documents and Notes is two steps:
• in Docs click the Send Checkbox to allow a Document or Note to be emailed
• in Print Options use the Send Menu to choose from allowed Documents and Notes

This makes it easy to pick a fe


Batch Emails are a new and open-ended concept. Here are parts you can use:
Email - choose as a printing destination to automatically create new email messages
Send - Docs as attachments or Notes as the message ("thank you for your order!")

Please email to support@bigbusiness.com with questions or needed changes.

This Solution provides setup instructions. (7023)


Sent Documents automatically adds the PDFs of emailed transactions to the Docs folder of the transactions.

Pictured is an Order that was emailed. The Order was created from a Quote that was also emailed. Both Sent Email are saved as Notes for reference and can be seen from Quote or Order; just double-click to view.

This Solution provides setup instructions. (7022)


Email is the simple choice for sending Quotes, Order, Invoices by email.

This Solution describes its use. (7019)


Big Business lets you attach any file to a Search window like Customers. This can be a convenient place to store attachments like Policies, Terms and Conditions, and so on that pertain to Customers. Moreover, you can click Send to make any attachment available--to Send (Docs) as email attachments or Send (Notes) as email messages.

This Solution provides an example for use. (7021)


Email is the simple choice for sending Quotes, Order, Invoices by email.

This Solution describes its use. (7019)


Big Business makes new features optional. This lets you turn them on when you are ready. This also lets you turn them off if they are problematic.

This Solution provides a quick list of options you might consider. (7018)


Send is a menu choice in Print Options, Settings, that lets you choose Documents and Notes to automatically include in an email.

When printing choose Email or Send Email to (multiple recipients) and then choose Send to add Text Notes from:
- the transaction, in the Docs folder on Quote, Order, Invoice
- the List, in the Docs folder on Quotes Search, Order Search, Invoice Search
- the Items, in th


Big Business 12 offers New Networking to support:
• 64-bit Clients
• Sleeping Clients
• Secure Server

Big Business 12.12 updates New Networking. Please update Server AND Clients to use these features. Get Info or check Properties on Clients or email support@bigbusiness.com for help.

This Solution provides details. (7015)


Sent Emails extends built-in Notes to include Emails. Notes then include:
• Sent Notes - messages sent from one Employee to another
• Dated Notes - messages assinged a date
• System Notes - messages from automatic imports and connections
• Sent Emails - copies of sent emails, along with attachments

When saving or printing, choose any Email option and a Note will be saved along with attachme


Big Business includes incredibly powerful networking options to simplify setup, connect locally or remotely, host on premises or in the cloud, and much more.

This Chapter will provide details. (7012)


When you launch Big Business Client it displays any locally available Big Business Server on the Available tab. To connect to a remote Server enter a Name and IP Address on the Custom tab.

This Solution provides instructions for connecting to Big Business Server from a remote Client. (5528)


Big Business on the Mac can automatically print forms and reports as PDF and attach to new message in Mail.

This Solution provides setup details. (7006)


Big Business for Windows can automatically print forms and reports as PDF and attach to new message in Microsoft Outlook.

This Solution provides setup details. (7007)


Big Business can display an error when emailing and trying to send attachments (error when executing the method printopt_destset at line number 394; array range check error). To fix, Update or go to the Company card to Advanced tab and check the checbox to Enable Send Attachments.

This problem is fixed in Big Business 11.35 and 12.14. (7008)


Big Business lets you attach any file to any transaction by putting it in the Docs Folder. This is an instant solution for filesharing allowing you to save files where your team can find them. Others can see the Docs you added to an Order when they are creating the Invoice. They cannot see attachments you put with a PO if they do not have access to the PO tool.

This Chapter provides steps for


One of the easiest ways to replace paperwork is with a screenshot. Big Business lets you capture a window and save instantly. Just choose Documents and Notes option in Docs Prefs for Filesharing.

This solution provides details. (7010)



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