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Click Upload on the Items Search to update Products in your online store.

This tool is restricted by Employee. Once you have Connect enabled for your web store, you must set Allow for each employee.

This Solution provides details. (7168)


BigCommerce Connect II extends the connection from Big Business to your BigCommerce store to update Products and Customers, set customer-specific pricing, and more. Fully automatic and fully customizable, it enables powerful functions for wholesale B2B (business-to-business) or retail B2C ecommerce.

This Solution provides details. (7167)


Big Business includes options for Units of Measure, including:
• Abbreviations for units of measure
• Counts for each item's units of measure
• automatic conversion of Price and Quantity

(7152)


Big Business Professional supports Remote Client. Instead of screen sharing or using remote desktop, you can run Client remotely. This requires reliable network access.

Big Business has built-in features for full encryption and file sharing. Just connect Client directly and security and document sharing are included without needing VPN.

This Solution provides setup information. (7164)


When you launch Big Business Client it displays any locally available Big Business Server on the Available tab. To connect to a remote Server enter a Name and IP Address on the Custom tab.

This Solution provides instructions for connecting to Big Business Server from a remote Client. (5528)


Big Business 9 automatically updates the Cost for Built Items.

Big Business 9.9 adds the option to Set Built Weight at the same time.

This Solution describes these features. (6497)


The Calculation of Other Charges on a Big Business Quote, Sales Order or Invoice can be used in a variety of ways including:

-Automatically entering a “Fixed Amount” to be included in the Total, but excluded from the Subtotal and Tax (e.g. flat handling charge)
-Calculating a “Percentage of Subtotal” (e.g. Discount, Surcharge, Freight by value)
-Calculating a “Percentage of Taxable“ (e.g. a seco


Volusion Connect is Retired. (7161)


Big Business includes a few features to make your windows larger so they are easier to work with:
• Auto-Zoom scales windows so the content is bigger and easier to read
• Window Height opens windows taller so you can see more line items

Your settings follow you to any computer you use, so please choose options that work for you everywhere.


Big Business includes an XML Parser which validates and will throw an error like:
-9935 The XML is not valid or is not well-formed

Fix XML is an option to correct incoming XML with syntax errors like failing to encode Ampersand.

(7159)


Big Business 12.25 added new Order Tracking and Shipping Status. These can cause an error in MySQL, used for Shipping Connect, when it attempts to create Keys. Big Business 12.29 fixes this problem.

(7158)


Big Business can send you a Note with system alerts from automatic operations like Folder Connect. Just fill in Send Notifications To in the settings for any connection.

In the picture, Folder Connect is importing files from an online folder and getting alerts for Check Customer PO (6306) and Reported (6524), every two minutes.

This Solution provides tips for handling these.


Customer UoM Count is an option for Part Numbers that helps you manange part numbers for specific customers to include purchase quantities.

This option is designed to work with Units of Measure.


Customer Price is an option for Part Numbers that helps you manange part numbers for specific customers to automate pricing and preset purchase quantities.


Big Business includes options for Units of Measure, including:
• Abbreviations for units of measure
• Counts for each item's units of measure
• automatic conversion of Price and Quantity

(7152)


Big Business includes Fields on Imports for Units of Measure:
• UoM Abbrev. - abbreviation for unit of measure
• UoM Count - count for unit of measure
• UoM Qty - quantity for unit of measure
• UoM Price - price for unit of measure

This Solution describes using Units on Imports. (7154)


Folder Connect lets you set an online folder to check for import files for automatic processing.

To avoid problems you can choose a File Kind like ".txt" for text files to skip non-matching files that could cause problems.

To further validate matching files, you can enter a test in Validation, like "OrderNumber=@" to only process files contain an OrderNumber entry.
(7151)


Big Business provides a number of ways to report inventory:
• Item Status - get current counts and values that represent all transactions
• Inventory Sales Analysis - get counts and values for past periods and transactions
• By Warehouse - get counts per warehouse
• Count Sheets - print a list for counting
• Export - export to a spreadsheet or other system for counting or coordinating


Web Notify List shows you the entries you have created for automatic notifications when you click the Web Notify button on the Company card, Company Prefs tab.


Big Business updates Margins for changes in Price and Cost or Landed Cost.

Margin is Price minus Cost, divided by Price. (7140)


Ship To has been made taller to fit System fonts.

(7147)


Click the Close Button to close any window. On the Mac it is in the upper left. In Windows it is in the upper right.

Click the Close Button on the Toolbar to Exit or Quit the program.

(7146)


Big Business Client is how your users access your data on your Big Business Server. It is an App that is built for instant access to your latest changes and lets you control what each person can see, change, or create.

To be safe Clients always use built-in encryption, the same security you use when shopping or banking online. Big Business is optimized for in-house use, where you keep your inve


Big Business has always taken a couple of extras steps to install. Way back, it took shuffling nine (9) floppies. Now is download-only and requires overcoming security defaults. This chapter provides details to help you Open or Keep Anyway.

If you need help contact support@bigbusiness.com or your system administrator. (7142)


When you download Big Business your browser may block the file. Choose the option to Keep the download.

If you need help contact support@bigbusiness.com or your system administrator. (7143)


When you download Big Business your browser may block the file. Choose the option to Keep Anyway.

If you need help contact support@bigbusiness.com or your system administrator. (7144)


Big Business 13 updates the Forms Tool. Now, when you are finished editing a form click the Close Button to close the window and say, Yes, to save changes.

This Solution provides details. (7141)


Landed Cost is an optional entry which can be used for Quotes and Margins for setting pricing. If you enter a cost in Landed Cost it will calculate a Landed Cost Percentage, which is used to adjust Landed Cost when Vendor Cost changes.

If you enter zero (0) for Landed Cost it will erase Landed Cost Percentage, too, effectively disabling this option. If you want Landed Cost to be zero (to be use


Big Business calculates Margins using Landed Cost when Margin Cost in the Item Prefs is set to Landed Cost. If Landed Cost and Landed Cost Percentage are not entered it uses Vendor Cost for the calculation.

Margin is Price minus Cost, divided by Price. (7140)


Mark Shipped lets you enter Tracking, which is normally entered by your connection to UPS or FedEx. It sets Shipping Status to "Shipped" and sets Tracking to the entry provided. This information is used for Notify features, which automatically send these entries to your customer. (7138)


Notify Reference enables automatic notifications.

For an online order, you might put the web order number into Customer PO# so you know how the order was placed. If you want the customer automatically notified, put the same web order number into Notify Ref#, so they will know what order shipped.

Notify Ref# is required so the customer receiving notifications can identify the source. If they re


MacOS Catalina requires permission for Screen Capture.

Without permission, the Docs Screen Capture feauture will return an error:
Error when executing the method "bDoc_New" at line number 6.
The pathname is invalid. File Not Found. Blah, blah, blah.

To fix, enable Screen Recording permission as detailed below. (6992)


Big Business has built-in strong security.

This chapter provides an overview so you can see the importance of Passwords and other Access Controls.

This Solution provides details. (7135)


Big Business includes built-in Database software, which means:
• no additional purchase
• no additional installation
• no additional setup or configuration
You simply install Big Business and start it.

For one user only, there is one piece of software. For multiple users, there are two pieces of software:
• Server goes on one computer and manages your Data File
• Client goes on all computer


Big Business includes Security Internals to automatically encrypt all connections. When Updates to the Built-In Database change the Security Internals, you can update Clients when you update Server and get better security.

The following Updates include a New Database, and you might update Clients, too
Big Business 13.06 updates Security Internals.

This Solution provides details. (6766)


Geekbench publishes results so you can see where your Mac stacks up, performance-wise. This may help if you comparing a choice like Intel i5, i7, and i9.

For entertainment, when we got a new Mac desktop with an Intel Xeon and a new Mac laptop with Apple's M1, we raced them by running Geekbench 4, which must run in Rosetta 2 on Apple Silicon. The laptop won, 5654 to 5395.

(7134)


Note Checking is being Retired. To continue to use this feature you would need to turn it on in Company, Prefs. Leave it Off for instant, Instant On, though.

The Solution describes this setting. (7130)


Instant On allows Big Business Client to Sleep. Shut your laptop or leave your computer set to sleep and when it wakes on the same network, Big Business Client will resume working instantly.

This Solution will provide details. (7131)


Tax Code is a new field on Item card, History tab, used to assign a Code for sales tax lookup. Different systems have different code formats so this is simply a text box.

This Solution provides details. (7129)


TaxJar maintains a list of product categories for items that are exempt or taxed a reduced rates in some jusrisdictions. With this option, you can assign a Code and have it automatically applied. For example, Food & Grocery has the code 40030 and may be exempt from State tax in some states.

This Solution provides details. (7128)


Order References are extra fields you can import with Orders, namely:
• Ref Order Number
• Ref Order Tax
• Ref Order Total
• Ref Item Tax
• Ref Item Tax Code

These entries are for reference and may or may not be used to replace calculated results. You might use Ref Order Number to have the order number from your web store to put on Notifications.
(7127)


Big Business uses the Response from TaxJar to record tax details and generate reporting with names of States, Counties, Cities, and Special Districts, along with Rates and Amounts.

This Solution provides details. (7126)


BizApp is for iPad and iPhone for reviewing Invoices, Customers, and Items from Big Business. To use, you need Big Business Open edition and the Web Server Add-On.

BizApp 13 is an update using latest versions of Apple's database for testing with Big Business 13 to run on Apple's newest operating system, Big Sur.

(7124)


BizApp Connect is an Add-On for Big Business Enterprise to connect a custom app for iPad or iPhone. It uses the Web Server in Big Business Server, a custom data format, and FileMaker , which is Apple's database.


Shipping Status is a new Field for showing if an Order has any shipments. If you have UPS, FedEx, or USPS posting shipments, and you have Order Tracking turned On, Big Business will automatically set Shipping Status to "Shipped".

(7123)


This Solution describes Registering Web Notify. (7121)


Web Notify is simple to set up. Enter the Endpoint provided by your customer, or for the service you want to notify, and choose a Notify Event, like Order Tracking.


This chapter describes Web Notify tools and features, which are found in System toolbar and tools. (7120)


Web Notify will send a Note with an Error if there are any problems with a posting.

The error will include JSON of the posting and response. Json.org tells us JSON is "easy for humans to read and write." It is also easy to Copy and Paste into an email to support@bigbusiness.com.

This Solution tells you how to decipher. (7119)


Order Tracking is a new feature to put the latest Tracking number on an Order so it can be used in Searches or Notify options.

In the picture Tracking has been added (+) as a column on Orders search, "1z234" has been entered in the column search box above the column, and a matching order has been found.

(7118)


Web Notify lets you send notifications to any Endpoint for Webhook, Trackback, or similar.

Web Notify Settings include an Event and Text you want sent when the event occurs.

This Solution details the settings.
(7116)


Web Notify lets you send notifications to any Endpoint for Webhook, Trackback, or similar.

Your customers' developers like API's that let them set a Webhook to receive a automatic callback or push notification of a future event, like a shipment.

Now you can set this for them so their system receives instant notification when you ship.
(7116)


Big Business 12.23 added MySQL changes that were not backwards compatible to MySQL 5.5 installed on many Windows servers. Big Business 12.24 fixes this so you can install this update and it automatically works with MySQL 5.5.

(7115)


Rosetta 2 enables a Mac with Apple silicon to use apps built for a Mac with an Intel processor. Big Business 13 needs this. The usual question then is, "Is it fast?"
(7113)


Apple is making new Macs with its own processors, referring to the new chips as Apple silicon.

Big Business 13 is supported on Apple silicon and runs in Rosetta 2, which automatically translates Intel apps for new processors like M1.

Big Business 13.09 includes a Database Update for compatibility.

(7114)


Prorated pricing lets you purchase an Upgrade at a discount if you have purchased the prior version in the past year. The calculation is simple. If you purchased half a year ago, you get half off Upgrade pricing. If you purchased four months ago, you get two-thirds off. If you purchased less than three months ago an Upgrade is free with Buyer Protection. (7112)


Big Business now automatically blocks any operating system (OS) that is a problem. This protects you from unplanned system changes that could cause data loss. You can turn this feature Off if needed.

(7110)


Users First is a design goal to make Big Business easier for you by making it easier for all users. This is the idea behind Company Prefs that update System Settings for all users and User Prefs where they can then use your System Settings or choose their own. You can also push out changes for users with an Employee Search and using the Update tool to change many at once.

(7111)


This chapter describes Big Business 13.

(7109)


Shopify Connect automatically connects Big Business to your Shopify store. Using the Shopify tool on the System toolbar you can view and edit Shopify Maps to make needed changes.

For example, the Automatic setting for Import Orders brings in Item and Qty but not Price. If you have a special price on Shopify, click to include it and Save As... MyShopifyOrders. Then in Shopify Settings select yo


Validation is testing that a record is ready to save. An Invoice must have a Customer.

Custom Validation adds tests you have requested. If an invoice has Units of PAL there must be a line item for Pallet Deposit.
(7106)


To find entries in this Solutions Database use one or two keywords.

Click RETURN above (or below) to go back to the Help page to:
- enter a new Search (one or two keywords)
- click a shortcut for a Topic, Chapter, Add-On, etc to find its entries

(6829)


Normally, Tech Debt just means having to rewrite test code that no one sees, once a feature is made permanent. In a move-fast-break-stuff world, though, payback can include renaming, moving, and removing things that were deployed quickly. If you see something different or missing, ask support@bigbusiness.com. The feature you want is still there.

This Solution provides recommendations. (7103)


Stores is the new name for Channels. It now says Store instead of Channel on Customer, Order, and Invoice. Store to new layouts for POS Invoices, E-Commerce settings, and more, where it supports new features for automation.

Stores let you combine or separate results and provide different contact info on orders and invoices for your different brands, divisions, store locations, and online stores.


MySQL 8 simplifies Password setup.

(7105)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries including BatchOrder.sql with contents below.

This Solution provides example of file contents. (7083)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries including BatchOrder.sql with contents below.

This Solution provides example of file contents. (7083)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries.

This Solution describes creating this setup. (7101)


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


In Store Prefs you can select Payment Methods for Cash, Check, and Card. Cash Payment Method engages features to make change from a tendered amount. It also lets you have the same or different Payment Method for Cash for different Stores, which can help speed up tasks like counting out or making a deposit.


You can use Big Business Mail to send emails directly, without using a desktop email client like Microsoft Outlook or macOS Mail.

This Solution provides setup details for Rackspace. (6709)


This chapter describes Ecwid Connect tools and features, which are found in System toolbar and tools. (7085)


This Solution describes Registering Ecwid Connect. (7087)


To connect Big Business to Ecwid you need to log into your Ecwid Dashboard, go to:
https://my.ecwid.com/store/{store-id}#develop-apps
and click Create to create a new app connection. Then copy the Tokens into Ecwid Setup in Big Business.

This Solution tells you step-by-step how to get Tokens. (7088)


Ecwid Connect uses import mappings to bring in data from Ecwid. To start, choose Automatic for both Import Customers and Import Orders. Then if you need additional information, create your own mappings. (7090)


Ecwid Connect can automatically assign a Store to new Orders being imported.

Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or e-commerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more.

This Solution tells you how to enter credentials from WooCommerce into Big Bu


Ecwid Connect can run automatically to check for new orders. Select someone to Send Notifications To and click the Auto-Connect checkbox, once you have tested your other settings. (7093)


To connect ShipStation to Big Business you need to set up the Shipping Connect add-on (or let us do this for you) and in the ShipStation ODBC Client configure a Store to use Custom Queries starting with CountOrders.sql.

This Solution describes creating this file. (7083)


This chapter describes Systems and setups that Big Business 12 works with, including:
• macOS 11 Big Sur that is not yet released by Apple
• Windows 7 that is no longer supported by Microsoft
• new and old email clients like Outlook 2019, 2016, and 2013

No guarantees, but the answer is usually Yes we can make it works as is, instantly, and you can update as needed and have it working again, in


Your PC (and your phone) may save files to OneDrive that you want to bring into Big Business. Say you take a screen shot of a bill from a vendor and it says, "The screen shot was added to your OneDrive".


Big Business Mail can send emails directly. For Gmail you need to authorize Less Secure App Access to avoid an AUTHENTICATION error (10113, pictured) in Big Business Mail. Go to your Google Account to Security to Turn On or Learn More.

This Solution provides setup details for Gmail. (7078)


Since Covid we suddenly have twice as many connected stores. If we ever seemed to prefer Shopify for B2C (retail) and BigCommerce for B2B (wholesale), it is now clear that anything goes (except Volusion). Big Business works with Magento, WooCommerce, and now Ecwid, too. Pricing is the same for any of the above--or anything new--for an instant-on connection to get Customers and Orders flowing fr


Big Business allows you to Delete one customer and have its history Merge Into another's. Just click Delete and then click Merge Into and select the other Customer.

This Solution describes using this option when attempting to Delete a Customer Card. (6012)


Sales Orders (SO) now include a Modified Timestamp field (ModMyTimeStamp). This field was added to meet a ShipStation requirement for their ODBC Client.

This Solution describes this option. (7077)


Instant On is a new feature in Big Business. New Networking allows Big Business Client to Sleep. Shut your laptop or allow your computer to sleep and when it wakes on the same network, Big Business Client will resume working right where you left off.

This Solution will provide details. (7076)


Operating Systems get slower as they do more checking for security risks. This means a change for security can have a big impact on performance. And any change to the operating system may cause problems for older software. By all means install security updates to keep your system safe. Think twice though before putting a new operating system on an old computer.

This Solution provides recommen


During Covid, TaxJar has changed it's pricing significantly. New service that once cost $49 per month, and could be activated online, now seems to require $649 per month and contacting them. Please contact us for help sorting this out.

This Solution provides details. (7074)


Ecwid Connect will respond with an Error if there are any problems with a request. If you turn on Auto-Connect you will receive any errors in a Note.

Big Business requires that you map IDs (error pictured).

This Solution provides details. (7073)


To connect Big Business needs Tokens from Ecwid. These are generated in the Ecwid Tokens step described previously and copied into Ecwid Settings in Big Business.

This Solution tells you how to enter credentials from Ecwid into Big Business. (7072)


Big Business can save Emails from Outlook for Mac so they are stored in Big Business--attached to any transaction--and can be opened by other users.

Click once to highlight the email, then drag and drop onto Docs folder button on any Big Business transaction. Wait for the Docs counter to increase by one, and it's done.

This Solution provides details. (7070)


Sales Orders now include a Modified DateTime field named, ModMyDtTm. Added for ShipStation ODBC Client requirements, and not needed for their Custom Queries, it provides a simple way to see the last time an Order was modified in Big Business when reading from MySQL.

This Solution describes this option. (7069)


WooCommerce Connect can run automatically to check for new orders. Select someone to Send Notifications To and click the Auto-Connect checkbox, once you have tested your other settings. (7068)


WooCommere Connect can automatically assign a Store to new Orders being imported.

Stores is an option for Big Business to help manage sales by store--including your different locations, brands, or e-commerce sites. Stores replace Channels, adding features and ease of use like automatic accounting, cash drawers, and more

This Solution tells you how to enter credentials from WooCommerce into Bi


WooCommerce Connect finds Orders to import by using their Status. "Get Orders With Status" should be set to "Processing". "Set Orders to Status" should be set to "Completed".

WooCommerce Statuses include:
Pending - order received but unpaid
Processing - order is awaiting fulfillment
Completed - order is fulfilled


WooCommerce Connect uses import mappings to bring in data from WooCommerce. To start, choose Automatic for both Import Customers and Import Orders. Then if you need additional information, create your own mappings. (7067)


Verify Peer is security feature to check the certificates of systems you may connect to such as a payment gateway or ecommerce site. In some cases you may want to disable this feature temporarily.

This Solution describes this option. (7064)


Delivery Notes appear on a custom invoice layout to make it easy to enter:
• Delivery Date
• Delivery Phone
• Delivery Instructions


This chapter describes Woo Connect tools and features, which are found in System toolbar and tools. (7058)



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