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Import Now

The Import window lets you view, edit, and save Import Settings that can be used by automatic imports, connections to external API's, and the built-in Web API, later.

The Import window can also perform an import, now. When you click the Import button, Big Business may display a confimation dialog asking you to confirm that you want to import now.

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Add Fields

Add Fields are included on Imports where you might need:
To combine separate First Name and Last Name entries:
• Add Billing Name
• Add Shipping Name
• Add Customer Listing

To combine Item Descriptions:
• Add Item Code
• Add Description 1
• Add Description 2

To combine fields used to create unique Customer Codes:
• Add Customer Code
• Add Customer Lookup

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Customer Lookup


BigCommerce Error

BigCommerce Connect lets you connect to BigCommerce from Big Business. This can be automatic, such as getting new Orders real-time. It can also be interactive, such getting Categories to put on an new Item that will be uploaded.

If you encounter errors with one part (Orders are coming in but you cannot select a Category for a new Item), you may need to update the program giving you errors (in t
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Update Products

Update Products is the Mapping for copying Items in Big Business to Products in BigCommerce.

Once set, you can click Upload on the Items Search to instantly create or update Products in BigCommerce.

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BigCommerce Order Status

BigCommerce Connect automatically connects Big Business to the ecommerce system, BigCommerce. It uses the Order Status in BigCommerce to find new orders to process. Then, it changes the Order Status in BigCommerce to avoid duplication. For example, a typical setting might be to get new orders that are "Awaiting Fulfillment" and switch them to "Awaiting Shipment" or "Completed".

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Ebay Orders

Ebay orders coming through BigCommerce are tricky because are handled as Guest. This means they don't have Customer ID that you can use for Customer Code in Big Business.

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B2B Overview

Business-to-business (B2B) ecommerce presents several challenges such as:
• giving customers access to your web store
• giving customers their pricing
• giving employees access to make changes

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B2B Access

Access to business-to business (B2B) e-commerce functions is set on the Employee Card, on the Secure Web tab. Granting access lets the employee use credentials (securely stored API keys) to perform a task, like clicking a button in Big Business to automatically create a Customer in your online store.

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B2B Customers

For business-to business (B2B) e-commerce, Big Business creates and updates Customers in your web store from Additional Contacts in Big Business. This makes it easy to:
• give customers access to your web store from more than one email address
• give customers their pricing
• give employees access to make changes

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B2B Items

For business-to business (B2B) e-commerce, Big Business creates and updates Items in your web store. This makes it easy to:
• enter (or import) Item details once, minimizing errors
• automatically update Items' stock levels, prices, etc. in your web store
• give employees access to make changes to Items' attributes

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