Overview:

This page provides detailed information about the policies we aim to fulfill. As a matter of practice we may exceed these aims to ensure your satisfaction.

Products:

We offer downloadable software, online documentation, and person-to-person service via phone and email.

Purchases:

To purchase our products, please contact us via phone or email. We accept credit cards.

Protection:

Big Business includes 90 days of Buyer's Protection, making a new major version a free Upgrade for new purchases or a trade-up for Upgrades within the last 90 days.

Returns:

We offer an unconditional 90-day money-back guarantee on all purchases.

Support:

90 days of Support is included with new and Upgrade purchases and covers Updates.

Updates:

Updates are new minor versions that provide improvements to Big Business within a current major version. Updates are covered by Support.

Upgrades:

Upgrades are new versions at discounted pricing. Upgrades are new major versions using new Database components.